Driven individual with over 20 years of experience in the key fields of customer service, administration, accounting, and management. Technologically proficient, creative thinker, and self-motivated.
SKILLS & ABILITIES Collections | Account Sales Rep | Sales Support & Order Processing | Mastery of Multiple Proprietary Applications | Excellent Communication Skills | SAP Data Entry | Excellent Communication Skills | 55 WPM Typing | Bilingual in Spanish, English
•Utilized SAP, Sales Force, Business Objects, Microsoft Excel •A/R, A/P, Collections, Customer Service, Accounting Clerk, Purchasing Order Clerk •Met SLA (Service Level Agreements) deadlines, entered customer data for SLA
•A/R, A/P, Collections, Customer Service, Accounting Clerk, Purchasing Order Clerk
•Met SLA (Service Level Agreements) deadlines, entered customer data for SLA
Processing of payments & purchase orders | Creation of warranty extension quotes | Mailbox queue maintenance for 24hr SLA | IDD, Salesforce, DOMS, DPS, DellServ, & Moxie queue usage | SAP Business objects
Customer scheduling & records | AR, AP & payroll | Contractor recruitment | Online & phone job estimates/quotes | Coordinate owner's calendar & schedule appointmens | Collections for customers & B2B contracts | Assist with marketing ideas to aid company growth
Process AT&T orders using Premier and Telegence | Troubleshooting & support for SIM or Mobile device issues | POET(PEARS), Kana, Telecom app usage | Work trouble tickets using Remedy 7 | Customer service in store troubleshooting | Porting & activating/deactivating service
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