salon sales manager resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 9-year history of successful industry performance.

  • Documented and resolved automated system errors which led to my promotion to Manager in 2019.
  • Collaborated with Business Development in the expansion of our new Automated Hub.
  • Managed team of over 500 staff members.

  • Client Service - Developing long-term relationships with customers which increased repeat business.

  • Resolved product issue through consumer testing.
  • Achieved the reduction of service failures by completing daily service audits with accuracy and efficiency.
  • Operating Procedures and Policies
  • Problem Solving
  • Relationship Building
  • Performance Evaluations
  • Operational Records Review
  • Sales Statistics Analysis
  • Detail-Oriented
  • Staff Training and Development
  • Time Management
  • Operations Management
  • Client Base Retention
  • Cold Calling
  • New Hire Onboarding
  • Employee Retention
Work History
05/2021 to Current
Salon Sales Manager Waste Industries Mobile, AL,
  • Monitored client buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Managed order cycle to enhance business development and maintain sustainability and client satisfaction.
  • Developed rapport with skin care suppliers.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Held monthly meetings with Spa Coordinators to identify techniques to overcome sales obstacles.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Worked to continuously increase salon business through effective sales, service and operations policies.
  • Removed outdated policies and modernized structure.
  • Managed cash flow, business transactions, banking and accounting processes.
  • Consistently received positive feedback from guests on performance reviews.
  • Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
  • Saved $1,500 in one month by implementing cost-saving initiatives that addressed long-standing problems
08/2019 to 05/2021
Operations Manager Perry Ellis International Inc. Orlando, FL,
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Implemented new tracking system and worked with team to create customized system for improved tracking and movement of packages.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Reviewed shift reports to understand current numbers and trends.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Lead educator on new Workday Enterprise Management Cloud.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Managed 511 team members across 12 departments, resulting in approximate $250,000 increase in annual revenue
10/2016 to 08/2019
Full-Time Supervisor Perry Ellis International Inc. Cypress, TX,
  • Personally investigated and detected errors within new automated systems.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Maintained compliance with company policies, objectives and communication goals.
  • Monitored workshop work flow for over 50 employees.
  • Tracked and prepared quarterly reports of sales goals to management.
07/2012 to 10/2016
Part-Time Supervisor United Parcel Service, UPS City, STATE,
  • Set overall vision and provided team leadership.
  • Identified 65 individual employee's unique work styles and adapted management methods.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Provided supportive link between external customers and internal operations.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Expected in to to
High School Diploma:
Austintown Fitch High School - Youngstown, OH,
Expected in to to
: Psychology
Youngstown State University - Youngstown, OH

Completed 60 college credits

Expected in to to
: Human Resources Management
Columbus Community College - Columbus, OH,

Completed 25 college credits

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Resume Overview

School Attended

  • Austintown Fitch High School
  • Youngstown State University
  • Columbus Community College

Job Titles Held:

  • Salon Sales Manager
  • Operations Manager
  • Full-Time Supervisor
  • Part-Time Supervisor


  • High School Diploma

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