Salon Owner Operator Manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
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To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Communications specialist
Retail sales
Attention to detail
Visitor and Customer Relations
Call Answering and Routing
Positive Attitude and Energetic
Customer Complaint Resolution
Billing and Payment Processing
Patient Appointment Management
Appointment Confirmation
Call Screening
Mail Preparation
Telephone Answering
Operating Telephones
Call Transfers
Reminder Calls
Making Appointments
Office Supplies and Inventory
Appointment Booking
Administrative and Clerical Support
Incoming Call Management
Articulate Communication
Telephone Reception
Patient Contact
Patient Reception
Lobby Maintenance
Customer Preferences
Effective Communicator and Public Speaker
Negotiation and Persuasion
Hair Coloring Techniques
Maintaining Clean Work Areas
Public Speaking
Customer Service
Problem Anticipation and Resolution
Issue Resolution
Originality and Creativity
Sales Planning
Sales Promotion
Attention to Detail
Price Structuring
Store Layouts
Driven and Determined
Analytical and Critical Thinker
Thrive Under Pressure
Chemical Cleaners
Clientele Management
Customer Relations
Collection Calls
Critical Thinking
Outbound Calling
Resolving Irregularities
Collecting Statements
Client Confidentiality
Customer Notifications
Work History
Salon Owner/Operator/Manager, 07/1986 - Current Massage Envy – Brentwood, CA,
Maintained daily, monthly and quarterly records of costs and revenue.
Oversaw daily salon operations and performed general salon tasks.
Arranged for regular maintenance services for all beauty equipment.
Put together realistic budgets based upon costs and fees for successfully operating business.
Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Consulted with customers to assess needs and propose optimal solutions.
Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Kept all building areas and equipment functional and well-organized to promote business performance.
Capitalized on social media platforms to increase market awareness and recruit sales agents.
Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
Employed prompt decision-making and in-depth research to resolve issues.
Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
Created and monitored promotional approaches to increase sales and profit levels.
Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
Learned and remained updated on statutory requirements and regulations.
Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Verified parts and materials through audit inspections and independent checks.
Front Desk Associate, 08/2014 - 08/2015 Installed Building Products – Pataskala, OH,
Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
Maintained office and waiting room, keeping common areas clean and tidy.
Answered owner animal health questions and advised on best care practices.
Triaged incoming patients to determine treatment needs and urgency of care.
Entered data from pet records and office visits into computer system using Software.
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Organized paperwork such as charts and reports for office and patient needs.
Maintained current and accurate medical records for patients.
Managed multi-line phone system and pleasantly greeted patients.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Enhanced office productivity by handling high volume of callers per day.
Completed patient referrals to other medical specialists.
Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Transcribed phone messages and relayed to appropriate personnel.
Supported office staff and operational requirements with administrative tasks.
Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Checked patient insurance, demographic and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Referred and screened patients to make best use of resources, triage staff and serve community members.
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