Salon Owner Operator Manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Communications specialist
  • Retail sales
  • Attention to detail
  • Visitor and Customer Relations
  • Call Answering and Routing
  • Positive Attitude and Energetic
  • Customer Complaint Resolution
  • Billing and Payment Processing
  • Patient Appointment Management
  • Appointment Confirmation
  • Call Screening
  • Mail Preparation
  • Telephone Answering
  • Operating Telephones
  • Call Transfers
  • Reminder Calls
  • Making Appointments
  • Office Supplies and Inventory
  • Appointment Booking
  • Administrative and Clerical Support
  • Incoming Call Management
  • Articulate Communication
  • Telephone Reception
  • Patient Contact
  • Patient Reception
  • Lobby Maintenance
  • Customer Preferences
  • Effective Communicator and Public Speaker
  • Negotiation and Persuasion
  • Hair Coloring Techniques
  • Maintaining Clean Work Areas
  • Public Speaking
  • Customer Service
  • Problem Anticipation and Resolution
  • Issue Resolution
  • Originality and Creativity
  • Sales Planning
  • Sales Promotion
  • Attention to Detail
  • Price Structuring
  • Store Layouts
  • Driven and Determined
  • Analytical and Critical Thinker
  • Thrive Under Pressure
  • Chemical Cleaners
  • Clientele Management
  • Customer Relations
  • Collection Calls
  • Critical Thinking
  • Outbound Calling
  • Resolving Irregularities
  • Collecting Statements
  • Client Confidentiality
  • Customer Notifications
Work History
Salon Owner/Operator/Manager, 07/1986 - Current
Massage Envy Brentwood, CA,
  • Maintained daily, monthly and quarterly records of costs and revenue.
  • Oversaw daily salon operations and performed general salon tasks.
  • Arranged for regular maintenance services for all beauty equipment.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Capitalized on social media platforms to increase market awareness and recruit sales agents.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
  • Learned and remained updated on statutory requirements and regulations.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Verified parts and materials through audit inspections and independent checks.
Front Desk Associate, 08/2014 - 08/2015
Installed Building Products Pataskala, OH,
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Answered owner animal health questions and advised on best care practices.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Entered data from pet records and office visits into computer system using Software.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Enhanced office productivity by handling high volume of callers per day.
  • Completed patient referrals to other medical specialists.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Checked patient insurance, demographic and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
Accounts Receivable Clerk, 08/2012 - 08/2014
Anesthesia Concepts City, STATE,
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Responded to inbound inquiries regarding accounts and payments.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Used accounting software to reconcile accounts, track income and generate invoices.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Reported financial data and updated financial records in ledgers and journals.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Recorded deposits into System, reconciled monthly bank accounts and tracked expenses.
  • Entered figures using 10-key calculator to compute data quickly.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
Substitute Teacher, K-12, 08/2003 - 08/2013
Frederick County Public Schools City, STATE,
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Supervised lunchroom and recess activities.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Took notes and prepared reports on school day activities to provide to primary teacher.
  • Administered and graded tests and quizzes and reported performance to primary teacher.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Assigned, explained and graded homework.
  • Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
  • Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Worked with principal's office on disciplinary and safety issues.
  • Helped students develop life-long learning skills and good study habits.
  • Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Worked with mainstream children as well as special needs K-12
: Theater Arts, Expected in 08/2021
Frederick Community College - Frederick, MD
Certificate : Cosmetology , Expected in 05/1986
Cosmetology School - Rockville, MD,
Diploma : General , Expected in 05/1984
Robert E Peary HS - Rockville MD,
  • Diploma
  • Cosmetology School
Diploma : Greek Studies 6 Years , Expected in 05/1979
St. Constantine And Helen - Rockville,MD,
German :
Negotiated :
Greek :
Negotiated :
Some Spanish :
Negotiated :

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Resume Overview

School Attended

  • Frederick Community College
  • Cosmetology School
  • Robert E Peary HS
  • St. Constantine And Helen

Job Titles Held:

  • Salon Owner/Operator/Manager
  • Front Desk Associate
  • Accounts Receivable Clerk
  • Substitute Teacher, K-12


  • Certificate
  • Diploma
  • Diploma

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