salon owner operator resume example with 19 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Highly motivated professional with 17 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Skills
Sales strategics
Cost analysis and savings
Task delegation
Purchasing and planning
Supervision and training
Recruiting and hiring
Education and Training
Cloyds Beauty School #2Monroe, LAExpected in 09/2007 ā āCosmetology : - GPA:
Franklin AcademyWinnsboro, LA, Expected in 05/2002 ā āHigh School Diploma: - GPA:
Louisiana Delta Community CollegeMonroe, LAExpected in ā ā:Business Administration - GPA:
Experience
Ramco Innovations - Salon Owner/Operator Wdm, IA, 09/2007 - Current
Promoted business on social media platforms to maximize brand identity and generate revenue.
Managed operations budgeting, accounts payable and accounts receivable and payroll.
Kept records for production, inventory, income and expenses.
Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Washed, colored, cut and styled hair for high volume of clients daily.
Updated appointment calendar and set shift schedules to meet demand.
Met with customers to discuss style preferences and special requirements before treatment.
Introduced customers to cutting-edge beauty trends and products where applicable.
Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
Assisted customers with identifying product essentials to meet individual needs, fostering positive relationships with excellent communication for repeat business.
Collected payment from customers and scheduled next appointments.
Scheduled appointments for customers using internal software system.
Beautified customers by performing facials and waxing.
Increased sales by providing exceptional service and maintaining positive and energetic attitude.
Fresenius Medical Care - Sales Representative Aibonito, PR, 09/2014 - 09/2020
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Monitored customer order process and addressed customer issues.
Contacted new and existing customers to outline benefits of products.
Fostered relationships with customers to expand customer base and retain business.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Answered product questions with up-to-date knowledge of sales and promotions.
Demonstrated product features to align with customer needs.
Presented products and services to prospective and existing customers to meet client needs.
Adhered to company initiatives and achieved established goals.
Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
Stayed up to date on company products and services to support sales objectives.
Suggested products and services to match customers' stated needs and preferences.
Continuously met sales goals via strategic prospecting.
Built and maintained relationships with peers and upper management to drive team success.
Oak Street Health - Billing Representative Mobile, AL, 09/2006 - 09/2007
Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
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