Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Highly motivated professional with 20 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Committed Business Owner bringing stellar track record in business leadership experience. Well-educated in managing and improving operations. Astute and organized individual accustomed to optimizing long-term success and balancing targets with resources.

Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.

Skills
  • Sales strategics
  • Cost analysis and savings
  • Task delegation
  • Purchasing and planning
  • Employee development
  • Bookkeeping
  • Issue resolution
  • Financial administration
  • Policy/program development
  • Recruiting and hiring
  • Performance improvements
  • Customer retention
  • Compensation/benefits administration
  • Sound judgment
  • Supervision and training
Experience
Salon Owner/Operator, 08/2013 to Current
Roosters Men's Grooming CenterVienna, VA,
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Directed implementation of strategic business plans to achieve goals and objectives.
  • Reconciled daily sales and financial transaction reports and prepared bank deposits.
  • Assessed all aspects of business operations to implement realistic annual budget.
  • Maintained functional and orderly building areas to deliver professional appeal to customers.
  • Interviewed, trained, and supervised employees.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Resolved issues quickly through meticulous research and quick decision making.
  • Kept records for production, inventory, income and expenses.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Kept up-to-date on all regulatory changes affecting business operations.
  • Set pricing structures according to market analytics and emerging trends.
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Monitored industry trends and attended trade shows to select and items for resale in stores.
  • Developed and directed activities of team, implementing culture of excellence by modeling expected behavior.
Salon Manager, 11/2002 to 07/2012
Total WineBurlington, MA,
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Managed all areas of salon operations, including appearance, performance and sales of products.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Addressed customer problems quickly and according to service standards.
  • Resolved guest complaints.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Scheduled employees and oversaw customer appointment calendar.
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
  • Enforced safety procedures in accordance with facility policies and government regulations.
911 Emergency Dispatcher, 05/2002 to 10/2003
Altamonte Springs Police DepartmentCity, STATE,
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests such as BOLOs.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
  • Managed average of 50 cases each day, delivering telephone assistance and treatment recommendations to public and hospital staff on various medical conditions.
  • Dispatched police, fire, medical, proprietary security companies and other emergency agencies for callers in distress.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Maintained and updated crucial and confidential information, including phone numbers and addresses.
  • Asked probing questions to get to root of caller's issues.
  • Handling incoming alarm calls and verified passcodes to determine true emergencies from user errors.
  • Certified in CPR to provide First Point of Contact emergency assistance to callers.
  • Responded professionally to telephone calls.
  • Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
  • Submitted accurate and timely daily reports, forms and other documentation.
  • Monitored switchboard and dispatched emergency services.
  • Executed proficiency in digital telephone systems.
  • Liaised between public and police department, strengthening relationships, communications, and trust between neighbors and police.
  • Coordinated dispatchers schedules to ensure no calls were missed.
  • Optimized project completion time by troubleshooting after-hour emergencies for immediate repair.
Customer Service Cashier, 07/1998 to 07/2000
WinndixiecorpCity, STATE,
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Greeted customers promptly and responded to questions.
  • Maintained work area in clean and neat manner.
  • Counted and balanced cashier drawers.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Welcomed customers, offering assistance to help find store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Managed cashier shifts and breaks.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Resolved issues with cash registers, card scanners and printers.
  • Answered phone calls to assist customers with questions and orders.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Helped customers find store locations and complete purchases.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Processed returned items in accordance with store policy.
  • Stayed up to date on current item discounts to support promotions.
  • Counted product stock to maintain inventory records.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Supervised more than 10 cashiers and associates to maximize performance, efficiency and service levels.
  • Resolved customer complaints and escalated worsening concerns for remediation.
Artistic Director, 07/2008 to 07/2010
Regis Hair SalonCity, STATE,
  • Created long- and short-range plans and developed targeted goals and objectives to support those endeavors.
  • Interpreted drawings, sketches and work orders in preparation for artistic project inception.
  • Prepared annual budgets and grant applications to generate multiple income sources for organization.
  • Coordinated artistic projects, exhibit scheduling and artist interface duties.
  • Met with commission clients to gain agreement on artistic project goals, parameters and financial considerations.
  • Addressed client concerns and worked together to achieve mutually beneficial outcomes.
  • Organized performance schedules and designated each performance's theme, visual elements and guest artists.
Education and Training
Vocational Cosmetology Certificate : Cosmetology, Expected in
Daytona State College - Daytona Beach, FL
GPA:
: Business Administration And Management, Expected in
Daytona State College - Daytona Beach, FL
GPA:

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Resume Overview

School Attended

  • Daytona State College
  • Daytona State College

Job Titles Held:

  • Salon Owner/Operator
  • Salon Manager
  • 911 Emergency Dispatcher
  • Customer Service Cashier
  • Artistic Director

Degrees

  • Vocational Cosmetology Certificate
  • Some College (No Degree)

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