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salon owner resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Driven Salon Owner with a 16-year background in the cosmetology industry. Successful at making recommendations to clients and promoting loyalty in all clients. Extensive experience cutting, styling, bleaching and coloring various types of hair for men, women, and children. Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. Advanced abilities in Microsoft Office. Honest Cashier capable of managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.

Experience
04/2002 to Current
Salon Owner Healthcare Partners Talbert Surgical Associates, CA,
  • Promoted services and products.
  • Ensured all beauticians adhered to hygiene and safety practices.
  • Ordered beauty products and beauty equipment and maintained inventory.
  • Oversaw daily salon operations and performed general salon tasks.
  • Hired and trained beauticians, as needed.
  • Performed basic accounting duties such as payment collection, bank and drawer reconciliation and internal audits to keep finances on track.
  • Increased profits by 90% by providing excellent customer service, properly training employees and new products and linen usage.
  • Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands.
  • Helped analyze customers' hair condition to recommend appropriate products and hair care methods.
  • Clearly communicated with each technician regarding any schedule changes.
  • Greeted all guests and assisted with requests and special services.
  • Advised guests on special events and product promotions.
  • Executed all daily opening and closing procedures.
  • Verified end-of-day reports against credit and cash profits.
  • Monitored and tracked salon product contracts and deliveries.
  • Assisted salon leader with tracking salon retail sales.
  • Meticulously entered clients beauty consultations and hair styling appointments.
  • Maintained calm, professional and fully functional facility at all times.
  • Kept work area clean and neat to stay productive.
  • Processed all cash and credit card transactions with 100% accuracy rate.
  • Showcased desired product features in shoots to enhance appearance and improve consumer purchasing numbers.
  • Mailed client forms and salon promotional documents.
  • Collaborated with clients of all types to increase profile and status through effective styling.
  • Efficiently checked guests in and out using Shedul.
  • Organized salon paperwork and office files.
09/2017 to 08/2018
Cashier/Overnight Stock Associate/Produce Clerk Randall’s Corporation City, STATE,
  • Helped customers find specific products, answering questions and offering advice.
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Processed customer payments quickly and returned exact change and receipts.
  • Served needs of as many as 40 patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Worked closely with front-end staff to assist customers.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
  • Properly verified customer identification for alcohol or tobacco purchases.
01/2000 to 01/2002
Patient Service Representative Children's Hospital & Medical Center City, STATE,
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Created individualized service or program plans by assessing resident history and preferences.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Sorted incoming mail and directed to correct personnel each day.
  • Answered calls to help over 100 customers each shift .
Skills
  • Routing lab results
  • Office administration
  • Overseeing destruction orders
  • Accounting support
  • Routing packages
  • Account balancing reconciliation
  • Risk management
  • Microsoft Excel
  • Data entry documentation
  • QuickBooks expert
  • Microsoft
  • Customer service orientation
  • Deadline-oriented
  • Building Effective Relationships
  • Telephone Skills
  • Medical billing
  • Self-discipline
  • Faxing documents
  • PC proficient
  • Excel spreadsheets
  • Marketing tactics
  • Teamwork
  • Critical thinking proficiency
  • 10-key proficiency
  • Back office operations
  • Insurance eligibility verification
  • Spreadsheet development
  • Research
  • Computer Literacy
  • Organizational Skills
  • Education and Training
    Expected in 05/1998 to to
    High School Diploma:
    Hillcrest High School - Dallas, TX
    GPA:
    Expected in 06/2000 to to
    Associate of Applied Science: Administrative Assistance And Secretarial Science
    ESS College of Business - Dallas, TX
    GPA:
    Expected in 01/2002 to to
    Class A Barber And Styling : Hairstyling
    Dallas Barber And Stylist College - Dallas, TX
    GPA:

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    Resume Overview

    School Attended

    • Hillcrest High School
    • ESS College of Business
    • Dallas Barber And Stylist College

    Job Titles Held:

    • Salon Owner
    • Cashier/Overnight Stock Associate/Produce Clerk
    • Patient Service Representative

    Degrees

    • High School Diploma
    • Associate of Applied Science
    • Class A Barber And Styling

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