Salon Owner Resume Example
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SALON OWNER
Summary
Seasoned customer service professional, competent, detail-oriented, responsive and adaptable to changing conditions. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in building and maintaining relationships, managing paperwork, collecting payments and resolving issues.
Skills
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Experience
03/2017 to Current
Salon OwnerRatner － Fairfax , VA
- Oversaw daily salon operations and performed general salon tasks.
- Hired and trained beauticians, as needed.
- Monitored cleaning methods and chemicals used to verify beauticians adhered to hygiene and safety practices.
- Promoted services and products.
- Provided employees with feedback on how to improve performance and increase profitability of spa services.
- Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands.
- Performed basic accounting duties such as payment collection, bank and drawer reconciliation and internal audits to keep finances on track.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Created agendas and communication materials for team meetings.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
09/2011 to 03/2017
HairstylistPrime Inc. － Chicago , IL
- Proficient in full range of services including color, cutting, chemical and styling.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
- Followed laws and regulations by adhering to legal protocols for complete and consistent compliance.
- Selected hair colors, products and services based on customer preference and individually designed hair care plan.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Maintained updated knowledge of industry products and chemical composition structure and properties.
- Pre-booked future appointments to increase repeat business.
- Successfully booked appointments to allow sufficient time for all services requested.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Attended workshops and classes to remain current on hair products and styles to employ latest techniques and treatments.
- Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments.
- Sanitized workstations and salon equipment to reduce risk of infection.
01/2011 to 09/2013
Spa ReceptionistAfs Acceptance － Miami , FL
- Greeted guests and members upon arrival to create positive first impressions.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Guided customers through facility tours explaining all of spa resources and amenities.
- Offered guests complimentary beverages and reading materials while waiting for scheduled appointments.
- Addressed return customers by name to develop customer-company relationships.
- Provided clerical support to all team members to improve office efficiency and enhance productivity.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled and confirmed appointments.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
09/2009 to 12/2010
Collections AgentCountrywide Home Loans/ Bank Of America － City , STATE
- Placed outbound collections calls daily to approximately 75+ account holders.
- Identified past due accounts and contacted account holders to arrange payment.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Processed payments.
- Upheld privacy and security requirements.
- Updated account status records and collection efforts.
- Followed fair debt practices and regulatory guidelines when managing collections process.
Education and Training
05/2002
High School DiplomaHeritage Christian Homeschool － City, State
Some College (No Degree): General Office ServicesAntelope Valley College － City, State
02/2004
Cosmetology License: CosmetologyLancaster Beauty School － City, State
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Resume Overview
School Attended
- Heritage Christian Homeschool
- Antelope Valley College
- Lancaster Beauty School
Job Titles Held:
- Salon Owner
- Hairstylist
- Spa Receptionist
- Collections Agent
Degrees
- High School Diploma
Some College (No Degree) : General Office Services
Cosmetology License : Cosmetology
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