SEARCH

Salon Owner Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
SALON OWNER
Summary

Seasoned customer service professional, competent, detail-oriented, responsive and adaptable to changing conditions. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in building and maintaining relationships, managing paperwork, collecting payments and resolving issues.

Skills
  • Business operations
  • Communications
  • Problem resolution
  • Project organization
  • Team building
  • Customer service
  • Relationship development
  • Team management
  • MS Office
  • Conflict mediation
  • Inventory management
  • Internal auditing
  • Payment collection
  • Creativity
  • Staffing
  • Billing
Experience
03/2017 to Current
Salon OwnerCompany Name － City, State
  • Oversaw daily salon operations and performed general salon tasks.
  • Hired and trained beauticians, as needed.
  • Monitored cleaning methods and chemicals used to verify beauticians adhered to hygiene and safety practices.
  • Promoted services and products.
  • Provided employees with feedback on how to improve performance and increase profitability of spa services.
  • Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands.
  • Performed basic accounting duties such as payment collection, bank and drawer reconciliation and internal audits to keep finances on track.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Created agendas and communication materials for team meetings.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
09/2011 to 03/2017
HairstylistCompany Name － City, State
  • Proficient in full range of services including color, cutting, chemical and styling.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
  • Followed laws and regulations by adhering to legal protocols for complete and consistent compliance.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Maintained updated knowledge of industry products and chemical composition structure and properties.
  • Pre-booked future appointments to increase repeat business.
  • Successfully booked appointments to allow sufficient time for all services requested.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Attended workshops and classes to remain current on hair products and styles to employ latest techniques and treatments.
  • Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments.
  • Sanitized workstations and salon equipment to reduce risk of infection.
01/2011 to 09/2013
Spa ReceptionistCompany Name － City, State
  • Greeted guests and members upon arrival to create positive first impressions.
  • Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
  • Guided customers through facility tours explaining all of spa resources and amenities.
  • Offered guests complimentary beverages and reading materials while waiting for scheduled appointments.
  • Addressed return customers by name to develop customer-company relationships.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Processed payments and updated accounts to reflect balance changes.
  • Scheduled and confirmed appointments.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
09/2009 to 12/2010
Collections AgentCompany Name － City, State
  • Placed outbound collections calls daily to approximately 75+ account holders.
  • Identified past due accounts and contacted account holders to arrange payment.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Processed payments.
  • Upheld privacy and security requirements.
  • Updated account status records and collection efforts.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
Education and Training
05/2002
High School DiplomaHeritage Christian Homeschool － City, State
Some College (No Degree): General Office ServicesAntelope Valley College － City, State
02/2004
Cosmetology License: CosmetologyLancaster Beauty School － City, State
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Heritage Christian Homeschool
  • Antelope Valley College
  • Lancaster Beauty School

Job Titles Held:

  • Salon Owner
  • Hairstylist
  • Spa Receptionist
  • Collections Agent

Degrees

  • High School Diploma
    Some College (No Degree) : General Office Services
    Cosmetology License : Cosmetology

Similar Resumes

View All
Salon-Owner-resume-sample

Salon Owner

Fort Hood, Texas