Salon Owner Resume Example Bless Ur Hair - Salisbury, North Carolina

SALON OWNER

Summary

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.

Effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls or in person.

Strategic thinker offering skills in P&C . An innovative and enthusiastic Insurance Representative valuing the opportunity to work with a sense of service and ethical purpose.

Skills

Strong manual dexterity
Credit card payment processing
Data evaluation
Conflict resolution
Inbound and outbound calling
Adaptive team Player
Courteous demeanor
Active listening
Call center experience
Microsoft Office expertise
Office equipment proficiency
Problem-solving abilities
Technologically savvy
Insurance sales strategy

Customer follow-up
Policy adjustment knowledge
Client retention
Organizational skills
Thrives under pressure
Complaint handling and resolution
Data collection
Cold calling
Natural leader
Self-motivated
Quoting and pricing policies
Renewing policies
Applied Systems (TAM) experience
Property and casualty products

Experience

Salon Owner - Bless Ur Hair (Salisbury, NC)February 2017 - Current

Hired and trained beauticians, as needed.
Ensured all beauticians adhered to hygiene and safety practices.
Oversaw daily salon operations and performed general salon tasks.
Ordered beauty products and beauty equipment and maintained inventory.
Promoted services and products.

CSR Insurance Agent - Ttec (Concord, NC)June 2019 - February 2020

Answered multiple daily phone calls that consist of resolving and issuing auto policies as well as assisting members with billing issues efficiently.
Provide member with accurate and ball park quotes.
Call de escalations
Providing detailed information about the member policy features and coverage.
Assisting and providing member with a break down of the policy.
Accepting payments for both future dates and currents, setting up automatic payment plans.

Tax Preparer - Jackson Hewitt Tax Service (Lexington, NC)November 2018 - December 2019

Analyzed information and assessed liabilities and deductions according to relevant tax code.
Managed deliverables such as tax returns, extensions and tax planning calculations.
Produced work papers and lead sheets, tax projects and payment estimations.
Stored copies of completed returns and related documents according to company procedures and business regulations.
Responded to state and federal tax notices by preparing written responses or tax return amendments.
Collected detailed information and required paperwork from clients to complete tax returns.
Supported work of senior-level accounting and tax preparation professionals to maximize office productivity.
Strategized plans to help clients reduce liabilities and maximize deductions in future tax periods.
Corresponded with applicable tax departments regarding customer requirements and issues.
Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
Conducted financial, asset and liability analysis to reduce clients' tax liabilities.
Finalized and processed paperwork with local, state and federal government authorities.

Master Hairstylist - AMYS BEAUTY SALON (Sunrise, FL)February 2013 - November 2015

Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Completed manual and computerized scheduling, bookkeeping and inventory management procedures.
Maintained updated knowledge of industry products, including chemical composition, structure and properties.
Colored, cut and installed extensions according to client reference photos and desired outcome.
Set up workstation and treatment room with necessary products, equipment and supplies.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Drove retail sales through salon product and service promotion, making catered recommendations to meet client needs.
Treated customers to extra services such as shampooing and head massage to promote loyalty.
Evaluated client hair type, condition and desired outcome to determine ideal services.
Recommended products to customers to meet current needs or resolve specific concerns.
Cut and styled natural, artificial, colored or textured hair.
Worked with many men and women daily to style and design traditional and contemporary hairstyles.
Monitored client satisfaction to maintain 100% positive ratings.

Education and Training

GEDDecember 2012Colorado Mountain College, Glenwood Springs, CO

COSMETOLOGIST July 2017EMPIRE BEAUTY SCHOOL, Winston-Salem, NC

Associate of Applied ScienceExpected in February 2022Kaplan University, Davenport, IA

STUDY BUSINESS ADMINISTRATION

Some College (No Degree)Kaplan University, Davenport, IA

Insurance Studies

Resume Overview

Companies Worked For:

Bless Ur Hair
Ttec
Jackson Hewitt Tax Service
AMYS BEAUTY SALON

School Attended

Colorado Mountain College
EMPIRE BEAUTY SCHOOL
Kaplan University

Job Titles Held:

Salon Owner
CSR Insurance Agent
Tax Preparer
Master Hairstylist

Degrees

GED
COSMETOLOGIST
Associate of Applied Science
Some College (No Degree)

Salon Owner Resume Example

Resume Score: 80%

Resume Overview

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