salon owner resume example with 18+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Dedicated Salon Owner with over 30 years of experience in the beauty industry. Driven and hardworking with broad experience creating, enhancing and developing clients' appearance. Adept at training new stylists and assistants, creating and submitting weekly advertisements and fielding all incoming calls.
Skills
Business growth and retention
Hair cutting
Highlighting
Texturing
Blow drying and styling
Strategic Planning
Business Management
Financial Management
Employee training
Spa operations
Hiring procedures
Budgets
Customer Service
Team Building
Business Operations
Organization
First Aid/CPR
Supervision
Communications
Work History
Salon Owner, 07/2012 to Current Amazon.Com, Inc. – Santa Cruz, CA,
Arranged for regular maintenance services for all beauty equipment.
Organized employee shifts and took peak times and seasonality into consideration.
Maintained daily, monthly and quarterly records of costs and revenue.
Oversaw daily salon operations and performed general salon tasks.
Maintained staff records, including work schedules, payroll, and salaries.
Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
Worked with new employees to enforce account management protocols and customer service standards and optimize performance.
Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs.
Conducted internal audits of spa finances and completed basic accounting functions, including payment collection and bank reconciliations, to maintain accurate records.
Monitored social media and online sources for industry trends.
Resolved daily problems, improved operations and provided exceptional client support.
Handled numerous calls per daily to address customer inquiries and concerns.
Maintained excellent attendance record, consistently arriving to work on time.
Worked with many customers to understand needs and provide all service.
Increased customer satisfaction by resolving their issues.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Developed team communications and information for weekly meetings.
Stylist Assistant, 07/2012 to Current East Baton Rouge Parish School Board – Baton Rouge, LA,
Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
Offered exceptional service and support to walk-in and scheduled customers.
Helped customers select styles for special events such as prom and formal dances.
Consulted with clients on current trends and offered advice on flattering cuts and styles.
Answered telephone calls to provide information and schedule new appointments.
Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
Completed basic styles for regular customers by using strong blowdrying and curling abilities.
Assisted hair stylists with colorwork by applying base colors and toners.
Studied advanced techniques to develop proficiency and better serve customers.
Cleaned floor and wiped down chair and station between appointments to maintain professional appearance.
Prepared clients for hair cuts and styles with soothing shampoo work.
Entertained children during cuts to allow guardians to fully focus on appointment services.
Massaged customers scalps, monitored health and dryness conditions and conveyed concerns to hairdressers.
Answered questions for customers and ascertained needs prior to beginning hair and spa services.
Inventoried products and supplies and kept products within optimal levels to meet shampooing, retail corner and hairdresser needs.
Kept detailed track of client preferences and product needs to enhance scheduling and customer service.
Scheduled appointments for salon and maintained efficient records for administrative and accounting needs.
Listened to customer preferences and recommendations from hairdressers to sell appropriate scalp products, bringing in average of $2500 in revenue per week.
Examined scalps to determine appropriate products to apply during shampooing processes.
Maintained excellent attendance record, consistently arriving to work on time.
Handled numerous calls per daily to address customer inquiries and concerns.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Worked with numerous customers to understand needs and provide excellent service.
Resolved all problems, improved operations and provided exceptional client support.
Developed team communications and information for weekly meetings.
Monitored social media and online sources for industry trends.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Increased customer satisfaction by resolving all issues.
Dean of Students, 01/2012 to 12/2012 Bella Cosmetology – City, STATE,
Organized individualized behavior improvement plans for students struggling with compliance.
Helped teachers develop and diversify instructional abilities to better serve students of different ability levels and backgrounds.
Led efforts to boost student attendance and on-time arrivals with ambitious parent relations initiatives.
Developed strategies to improve student behavior school-wide and help teachers better manage classroom environments.
Established and enforced clear school-wide disciplinary procedures to protect students and staff.
Backed up instructors in handling disruptive students and implemented fair protocols to resolve situations.
Implemented consistent uniform policies for male and female students to avoid body shaming and increase compliance.
Coordinated outreach events to bring in parents, family members and community at large to support students.
Conferred with educators to identify current classroom concerns and diversify instructional strategies.
Optimized student educational strategies with clear advice on course choices, progression and career options.
Kept institution financially sound by tracking expenses and maintaining detailed records.
Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.
Cosmology Instructor , 05/2001 to 11/2010 Milan Institute Of Cosmetology – City, STATE,
Increased customer satisfaction by resolving any issues.
Resolved all problems, improved operations and provided exceptional client support.
Led all team in delivery of all project, resulting in positive work ethics.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Worked with all customers to understand needs and provide great customer service.
Maintained excellent attendance record, consistently arriving to work on time.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
: , Expected in 05/1989 to Monahans High School - Monahans, TX GPA:
: Cosmetology , Expected in 05/1990 to Odessa College - Odessa, TX GPA:
Cosmetology Instructor : , Expected in 07/2000 to San Antonio Cosmetology - San Antonio , Tx, GPA:
Barber Instructor : , Expected in 09/2019 to Modern Barbering Academy - Dallas, TX, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.