Astute Business Owner with 20 years experience in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Customer satisfaction motivated, with a background in retail sales and customer success. Exceptional organization, critical thinking and time management skills. Motivated professional with solid experience managing all levels of large scale projects, including budgeting and administration.
Skills
Highly motivated self-starter
45+ WPM typing skills
Email communication
Flexible and Adaptable
Excellent phone etiquette
Data Entry
MS Office
Excel
Quickbooks
Scheduling
Work History
08/2014 to 04/2023
Salon OwnerChenega Corporation – Saint Louis, MO, Campbell, CA
Greeted all guests in warm and friendly manner to create positive first impression.
Communicated all client reservations to appropriate staff.
Called over 50 clients daily to confirm upcoming appointments.
Carefully maintained financial filing system.
Remained polite when speaking with difficult guests on phone.
Entered client information into databases quickly and with minimal errors.
Maintained daily, monthly and quarterly records of costs and revenue.
Maintained staff records and work schedules.
Put together realistic budgets based upon costs and fees for successfully operating business.
Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Scheduled office meetings and client appointments for staff teams.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Created detailed expense reports and requests for capital expenditures.
01/2022 to Current
Animal Care AttendantMarriott Vacations Worldwide – Kihei, HI, San Jose, CA
Restrained animals safely during exams and procedures.
Educated caregivers and pet owners on animal care, nutrition and disease management.
Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
Supported animal surgeries by preparing animals, maintaining surgical equipment and monitoring animal condition after surgery.
Kept animals clean and free of contaminants to promote optimal health.
Protected animals from care errors by maintaining clear and secure tags.
Kept cages, kennels, play yards and grooming areas neat and clean.
Followed specific food and water schedules for different animal species.
Managed facility laundry, cleaning and restocking.
Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact for over 20 surrenders and stray drop offs per day. As well as 15-30 TNR cats daily. Increased receiving productivity by 10%
Documented animals' weight, size and condition in computer system for review by senior staff.
Reset procedure rooms between appointments and disinfected equipment.
Directed initiatives to provide Cats, Dogs, And Exotic animals with optimal exercise, behavioral support and daily care.
Boosted animal health for Cats, Dogs and Exotics by carrying out optimal feeding and watering schedule.
2003 to 08/2014
Hair StylistMontage Hair Design – City, STATE, Campbell, CA
Cut, colored and styled clients’ hair with precision and expertise.
Shampooed, conditioned and rinsed guests’ hair using salon-exclusive products.
Expanded client base by 50% through direct referrals.
Styled hair for large events such as annual fashion shows and special hair expos.
Cleaned, maintained and sterilized tools.
Weighed lab samples and pigments to achieve proper color.
Completed safety training and certifications.
Assessed customer needs and gave advice about hair style and color options.
Sold and promoted hair care products and cosmetics.
Updated customer information records to track services provided.
Educated clients about products and self-maintenance for healthy hair.
Cleaned and maintained entire salon.
Serviced high-profile clients with intricate coloring and highlighting techniques.
Maintained regular client list of up to 150 customers.
Accumulated 25+ clients weekly through one-on-one salon service.
Consistently received positive performance reviews from guests.
Reviewed weekly inventory charts and recorded facility needs.
Distributed business cards outside of salon to generate new business.
Used various hair cutting tools including scissors, trimmers, clippers, razors and brushes.
Trained salon staff in traditional and innovative haircutting techniques and salon management.
Educated customers on product uses and benefits.
Established strong relationship with client base to generate long term business.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Education
Expected in 2003 to to
Associate of Science: Cosmetology San Jose City College - San Jose, CA GPA:
Expected in 2002 to to
High School Diploma: Gunderson High School - San Jose, CA GPA:
Certifications
CAP - Certified Administrative Professional
Microsoft Word, MS Office, PowerPoint, Excel proficient
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