salon manager resume example with 9 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

I am goal-oriented and consistently seeking opportunities for growth and increasing knowledge. With on going knowledge of the fashion and cosmetic industries as well as love for holistic health. I am energetic and outgoing with an innate drive to meet goals. Retail sales professional who excels in fast-paced, deadline-driven environments and is client-focused with broad knowledge of amazing customer service skills.


CORE QUALIFICATIONS • Industrious • Quick learner • Patient • Client-focused • Microsoft Office • File/records maintenance • Strong Work Ethic

  • Mature • Strong multitasker • Honest • Positive • Trustworthiness • Organized
  • Problem Resolving
  • Coordination Skills
  • Customer Friendly
  • Cleanliness and Sanitation
02/2020 to 03/2023 Salon Manager Roosters Men's Grooming Center | Gaithersburg, MD,

I began at Style Bar in 2020 as a Front Desk Receptionist and worked my way up in two years to Salon Manager.

  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Scheduled employees and oversaw customer appointment calendar.
  • Conducted regular meetings to brief employees about salon's success and announce sales goals.
  • Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Supervised banking procedures, cash flow and accounting processes.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Addressed customer problems quickly and according to service standards.
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Resolved guest complaints.
  • Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
  • Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
  • Handled staff development, budgeting and supply ordering.
  • Consistently recognized by management for providing superior customer service.
  • During tenure, hired, developed and managed more than 10 staff.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Explained policies and procedures to visitors.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Worked housekeeping and basic maintenance.
  • Barista, complimentary beverages offered to every client.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Created training modules and documentation to train staff.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Completed basic bookkeeping and document filing.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Developed key customer relationships to increase sales.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Gathered information from clients to create solutions that achieved business needs and desires.
  • Developed eye for detail and suggested accessories to complement purchase.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.
  • Collaborated closely with customers, adjusting plans to satisfy client needs and requirements.
  • Organized and cleaned conference rooms with trash removal, floor cleaning and proper chair arrangement.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Cleaned entrance area glass doors and other surfaces to remove fingerprints and dirt.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Dusted ledges, countertops, files, office equipment, desks and walls.
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.
  • Replenished restroom supplies to maintain soap, paper towels and other product levels.
05/2019 to 02/2020 Style Specialist Education Affiliates | Baltimore, MD,
  • Monitored fitting rooms and stockroom, keeping areas clean, neat and organized.
  • Helped brand awareness by assisting in merchandising and handling display setups.
  • Greeted each client and asked questions to determine fashion needs.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
06/2015 to 10/2018 Front Desk Receptionist Nebraska Furniture Mart, Inc. | Clive, IA,

This position shaped my work ethic and positively influenced my love for customer service.

  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Protected patients by observing strict HIPAA guidelines.
  • Processed patient payments and scanned identification and insurance cards.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Straightened up waiting room to maintain neat and organized space.
  • Gathered, transcribed and typed medical information into charts.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Supervised setup of conference rooms for meetings and office events in common areas.
07/2013 to 05/2015 Customer Service Specialist Tj Maxx | City, STATE,

Started as a customer service specialist, and worked my way up and was promoted to front end coordinator.

  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Developed knowledge about products and sales items to answer customer questions.
  • Recommended and helped locate or obtain merchandise based on customer needs and desires.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Education and Training
Expected in 2014 to to High School Diploma | Casa Grande High School, Petaluma, CA GPA:
Expected in to to Cosmetology License | Cosmetology COSMEBAR , Vallejo, CA, GPA:

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Resume Overview

School Attended

  • Casa Grande High School

Job Titles Held:

  • Salon Manager
  • Style Specialist
  • Front Desk Receptionist
  • Customer Service Specialist


  • High School Diploma
  • Cosmetology License

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