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Salon Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Responsive team leader with strong team building background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Skills
  • Cleanliness and sanitation
  • Guest relations
  • Problem resolving
  • Day-to-day operations
  • Fast learning
  • Training staff
  • Perform well in high-demand, fast-paced environments
  • Recruitment and hiring
  • Customer friendly
  • Issue and conflict resolution
  • Customer service
  • Team management
  • Organization
  • Team building
  • Project organization
  • Inventory management
  • Payroll management
  • Creativity
Experience
10/2019 to Current Salon Manager Supercuts | Grand Rapids, MI,
  • Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
  • Consulted with customers to understand needs and recommend professional Hair services and Products.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Trained and mentored team members to achieve optimal performance and meet challenging business goals.
  • Coordinated promotions to increase Service and Product sales.
  • Collaborated with staff to maximize customer satisfaction, service, prestige, pro-hair, and PCA goals.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Enforced safety procedures in accordance with facility policies and state regulations.
  • Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
  • Consulted with guest regarding style objectives and upcoming events.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Managed all areas of salon operations, including appearance, performance and sales of products.
  • Promoted to leadership position after 1 year in position.
  • Trained employees in proper operational procedures and shared company policies and regulations.
  • Observed employee performance and provided valuable feedback using online performance evaluation software.
  • Recruited and hired new employees based on company needs and culture.
  • Inspected equipment and work stations to comply with established standards and regulations.
  • Payroll management
  • Networking
11/2018 to 10/2019 Master Stylist Life Time Fitness | North Shore, LA,
  • Examined hair texture and condition to determine appropriate treatment.
  • Responded to customer inquiries by phone, email and in person.
  • Monitored, tracked and recorded client satisfaction to maintain 90% or more positive ratings.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care increasing salon revenue.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Drove retail sales through salon product and service promotion, making specific client recommendations.
05/2016 to 11/2018 Salon Manager Supercuts | Howell, MI,
  • Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Enforced safety procedures in accordance with facility policies and state regulations.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Expanded business 85% by developing several ads marketing and social media strategies.
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Managed all areas of salon operations, including appearance, performance and sales of products.
  • Accountable for all staff development, budgeting and supply ordering.
  • Addressed customer problems quickly and according to service standards.
  • Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
  • Recruiting and Hiring
  • Networking
09/2013 to 04/2017 Master Stylist Life Time Fitness | Plano, TX,
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care increasing salon revenue by 60%
  • Drove retail sales through salon product and service promotion, making specific client recommendations.
  • Listened to customer feedback and responded to maintain or improve processes.
  • Examined hair texture and condition to determine appropriate treatment.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Responded to customer inquiries by phone, email and in person.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
Education and Training
Expected in 04/2013 Texas Cosmetology License | Vogue College of Cosmetology , Mcallen , TX GPA:
Expected in 05/2010 High School Diploma | Weslaco East High School, Weslaco, TX GPA:

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Resume Strength

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Resume Overview

School Attended
  • Vogue College of Cosmetology
  • Weslaco East High School
Job Titles Held:
  • Salon Manager
  • Master Stylist
  • Salon Manager
  • Master Stylist
Degrees
  • Texas Cosmetology License
  • High School Diploma