Salon Manager resume example with 7+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Responsive team leader with strong team building background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Skills
Cleanliness and sanitation
Guest relations
Problem resolving
Day-to-day operations
Fast learning
Training staff
Perform well in high-demand, fast-paced environments
Recruitment and hiring
Customer friendly
Issue and conflict resolution
Customer service
Team management
Organization
Team building
Project organization
Inventory management
Payroll management
Creativity
Education and Training
Vogue College of Cosmetology Mcallen , TXExpected in 04/2013 ā āTexas Cosmetology License : - GPA:
Weslaco East High SchoolWeslaco, TXExpected in 05/2010 ā āHigh School Diploma: - GPA:
Experience
Supercuts - Salon Manager Grand Rapids, MI, 10/2019 - Current
Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
Consulted with customers to understand needs and recommend professional Hair services and Products.
Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
Assessed, optimized and elevated operations to target current and expected demands.
Trained and mentored team members to achieve optimal performance and meet challenging business goals.
Coordinated promotions to increase Service and Product sales.
Collaborated with staff to maximize customer satisfaction, service, prestige, pro-hair, and PCA goals.
Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
Enforced safety procedures in accordance with facility policies and state regulations.
Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
Consulted with guest regarding style objectives and upcoming events.
Placed inventory orders, monitored shelf stock and tracked expenses.
Scheduled employees and made sure all shifts had adequate coverage.
Managed all areas of salon operations, including appearance, performance and sales of products.
Promoted to leadership position after 1 year in position.
Trained employees in proper operational procedures and shared company policies and regulations.
Observed employee performance and provided valuable feedback using online performance evaluation software.
Recruited and hired new employees based on company needs and culture.
Inspected equipment and work stations to comply with established standards and regulations.
Payroll management
Networking
Life Time Fitness - Master Stylist North Shore, LA, 11/2018 - 10/2019
Examined hair texture and condition to determine appropriate treatment.
Responded to customer inquiries by phone, email and in person.
Monitored, tracked and recorded client satisfaction to maintain 90% or more positive ratings.
Selected hair colors, products and services based on customer preference and individually designed hair care plan.
Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care increasing salon revenue.
Recommended hair styles to compliment clients' facial features and coloring.
Drove retail sales through salon product and service promotion, making specific client recommendations.
Supercuts - Salon Manager Howell, MI, 05/2016 - 11/2018
Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Trained and mentored team members to achieve optimal performance and meet challenging business targets.
Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
Enforced safety procedures in accordance with facility policies and state regulations.
Placed inventory orders, monitored shelf stock and tracked expenses.
Expanded business 85% by developing several ads marketing and social media strategies.
Scheduled employees and made sure all shifts had adequate coverage.
Managed all areas of salon operations, including appearance, performance and sales of products.
Accountable for all staff development, budgeting and supply ordering.
Addressed customer problems quickly and according to service standards.
Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
Recruiting and Hiring
Networking
Life Time Fitness - Master Stylist Plano, TX, 09/2013 - 04/2017
Selected hair colors, products and services based on customer preference and individually designed hair care plan.
Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care increasing salon revenue by 60%
Drove retail sales through salon product and service promotion, making specific client recommendations.
Listened to customer feedback and responded to maintain or improve processes.
Examined hair texture and condition to determine appropriate treatment.
Designed and recommended home hair care regimens and treatments to meet individual customer needs.
Responded to customer inquiries by phone, email and in person.
Recommended hair styles to compliment clients' facial features and coloring.
Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
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