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Salon Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Accurate, assertive and adaptable Manager effective at multi-tasking in challenging situations. Ready to assist with tasks ranging from hiring to Customer Service Experience. Dedicated to meeting critical deadlines for business needs.

Client-focused, particularly talented in areas of team leadership and customer service. Well-organized and dependable with excellent leadership skills. Tireless in executing assigned tasks and duties.

Skills
  • Cleanliness and sanitation
  • Safety awareness
  • Cash management experience
  • Conflict mediation
  • Guest relations
  • Revenue generation
  • Client satisfaction
  • Recruitment and hiring
  • Coordination skills
  • Vendor relations
  • Fast learning
  • Problem resolving
  • Compliance knowledge
  • Day-to-day operations
  • Training staff
  • Perform well in high-demand, fast-paced environments
Education and Training
Spokane Community College Spokane, WA Expected in 01/2000 Associate of Applied Science : Cosmology/Business - GPA :
Experience
Sport Clips - Salon Manager
Wichita, KS, 03/2020 - Current
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Generated reports on KPIs to track and improve key metrics.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Recommended improvements to products and services to mitigate complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Led team engaged in delivering assistance to customer service department on daily basis.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Consulted with customers to understand needs and recommend professional services.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
  • Conducted regular meetings to brief employees about salon's success and announce sales goals.
  • Accountable for all staff development, budgeting and supply ordering.
  • Delivered high level of service, encouraging all employees to follow suit and realized customer retention rate of 83% within 1 year.
  • Enhanced customer service procedures and policies to improve support structures company-wide and boost customer satisfaction.
  • Coordinated promotions to increase Products and Service sales, resulting in 112% revenue growth over 1 year.
Brown University - Event Manager
Providence, RI, 08/2011 - 03/2020
  • Designed contracts, collected fees and booked venues for events.
  • Organized venues, budgets, guest lists, catering and event timelines.
  • Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
  • Selected event materials which aligned with clients' requests and vision.
  • Oversaw coordination and management of client event itineraries by implementing a strategic planning process.
  • Administered contracts to deliver outstanding vendor coordination, timeline development, budgeting and day of coordination services.
  • Directed florists, photographers, musicians and ceremony participants during pre-ceremony, ceremony and post-ceremony events.
  • Maintained adherence to client-event requirements through effective delegation, prioritizing and management of all production phases, from concept to execution.
  • Coordinated all details and activities for Dog Fashion Shows, Networking Events, Music Events, Fashion Shows, Performing Arts Classes and Benefit/Fundraising Events.
  • Built robust vendor network to secure cost-effective, high-quality products.
  • Prepared, monitored, and maintained event budgets.
  • Attended and participated in industry events.
  • Paid and settled vendors, venues, staff, and contracted services.
  • Assessed event success and identified improvement areas through client feedback.
  • Marketed and publicized special events in social calendars.
  • Assessed events planning services and related costs.
  • Handled all delegated tasks, including training staff, Trained dogs to walk on a runway, Trained Models, planned, organized and taught classes for performance and executed large well planned events.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
Persevus Veteran Careers - Salon Owner
Omaha, NE, 07/2004 - 03/2020
  • Monitored cleaning methods and chemicals used to verify beauticians adhered to hygiene and safety practices.
  • Hired and trained beauticians, as needed.
  • Oversaw daily salon operations and performed general salon tasks.
  • Ordered beauty products and beauty equipment and maintained inventory.
  • Promoted services and products.
  • Boosted sales by developing marketing promotions to strengthen outreach.
  • Strengthened tracking of information by creating systems for organizing appointments, records and reports.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Managed financial functions such as operations budgeting, accounts payable and accounts receivable and payroll.
  • Set pricing structures according to market analytics and emerging trends.
  • Directed implementation of strategic business plans to achieve goals and objectives.
  • Interviewed, trained, and supervised employees.
  • Maintained functional and orderly building areas to deliver professional appeal to customers.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Developed and directed activities of team, implementing culture of excellence by modeling expected behavior.
  • Monitored industry trends and attended trade shows to select and items for resale in stores.
  • Assessed all aspects of business operations to implement realistic annual budget.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Provided organizational leadership and established business vision to achieve sales, profit and revenue goals for consignment fashion, perfume and accessories store.
  • Devised and implemented standard operating procedures, training programs and office management systems.
  • Coordinated with webmaster to develop website and create online advertisements.
  • Resolved issues quickly through meticulous research and quick decision making.
  • Kept records for production, inventory, income and expenses.
  • Reconciled daily sales and financial transaction reports and prepared bank deposits.
  • Leveraged social media to expand market reach and facilitate sales agent recruitment.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.
The Palomino Events Center - General Manager of Operations
City, STATE, 09/2014 - 07/2017
  • Defined business requirements, data models and transformation logic and report structures to enhance organizational efficiencies.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Performed timely and budget-complying project management on multi-faceted issues.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
  • Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

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83Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • Spokane Community College
Job Titles Held:
  • Salon Manager
  • Event Manager
  • Salon Owner
  • General Manager of Operations
Degrees
  • Associate of Applied Science

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