Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ... Increasing Sales
Dynamic customer service professional experienced in call-center, remote, and retail store settings.
Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
Build and maintain enduring customer relationships to boost sales and generate repeat business. Upbeat individual seeks customer service rep opportunity, that will benefit from good communication skills, calm demeanor,a positive attitude, a genuine desire to assist others, and a knack for solving problems. I would like to excel in a position with this company where I can be an asset to the team and form a long-term career.
Internet, Microsoft, PowerPoint, Word, Excel, Apple OSX Operating System
Analytical Skills, Research
Attention to Detail, Scheduling
Cash register, Teamwork
Interpersonal communication, Technical Support
Credit, Time Management
Customer satisfaction, Website
Problem solving skills
Salon Manager Augusta, GAEnhanced Beauty Salon/Mar 2013 to Jan 2016
Oversee daily salon operations.
Order beauty products, like creams and essential oils and replenish stock.
Arrange for regular maintenance services for all equipment.
Apply hygiene practices across all beauty stations.
Ensure all beauty treatments meet high quality standards.
Maintain staff records, including salaries and working schedules.
Promote services, products and discounts on social media.
Receive payments from clients and track all transactions.
Keep updated records of costs and revenues
Run online competitions and offer discount packages to attract new customers.
Sales Associate/Customer Service Provider North Augusta, SCBelk Department Store/Nov 2014 to Jun 2015
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Offered product and service consultations and employed upselling techniques.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Prepared cash deposits up to $5,000 with zero discrepancies.
Assisted customers by finding needed items and checking inventory for items at other locations.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Used register system to ring up customer purchases, process payments and issue receipts.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Lounge Manager Augusta, GAKnight's Lounge/Jul 2014 to Nov 2014
Followed-up client complaints for positive company rapport.
Generated shift schedules for the employees under my supervision.
Supervised staff for 6 to 8 hour shifts daily.
Scouted local talent for the weekend live performances.
Managed call orders for prep-team.
Overseeing the functions of the department to include general bar and lounge service to private functions.
Monitoring the set-up of the bar, lounge, private functions and hospitalities.
Making out liquor checks for lounge, bar, private functions, hospitalities, and any.
Liquor for Executive staff members.
Assisting with the set-up of bar, lounge, private functions and hospitalities when needed.
Coordinating private functions.
Monitoring the lounge, private functions to see that areas are adequately staffed and.
Begin on time.
Assisting guest with any problems or needs.
Directly supervising Department employees in order to fulfill client needs in accordance with Capella policies and procedures.
Maintain the highest level of employee/guest relations.
Production Manager Augusta, GASalvation Army/Sep 2013 to Jul 2014
Managed customer traffic to generate sales.
Implemented store policies with the team members to ensure productivity.
Secured store inventory.
Priced and tagged sale products for showroom showing.
Researched prices for donated items to sell for auctioning.
Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
Established and maintained clear production procedures, job roles and quality assurance guidelines.
Coached employees in developing and achieving individual performance goals.
Education and Training
High School DiplomaDutch Fork High School2004Irmo, SC