Salon Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Hardworking Business Analyst emphasizing cost-effective process improvement and organizational efficiency. Comprehensive background extends over 11 years and encompasses both the private and public sectors.

  • Business process improvement
  • Business systems analysis
  • User acceptance testing
  • Project management
  • Requirements gathering
  • Scope and project definition
  • Talented public speaker
  • Superb communication skills
  • Critical thinking
  • Promoted to Business Analyst after just 6 months of employment as a Claim Auditor.
  • Designed and launched a cutting-edge project management solution for a Fortune 100 company.
  • Created and launched the standardize format for written departmental project reports that is approved by management and in active use – ensures standard format and procedure for submitting project reports
  • Created and assisted with the application development of the Pharmaceutical Weights and Measurements Conversion tool – increased the first pass rate and processing accuracy for Home Infusion and Pharmacy claims
  • Launched and assisted with the development of the Home Infusion Calculator application - increased the first pass rate and processing accuracy for Home Infusion and Pharmacy claims
  • Provided assistance towards implementing and programming improvements for the Anesthesia Calculator – ensured accuracy for processing and understanding Anesthesia Procedure Modifiers and Anesthesia claims processing accuracy
  • Legislated and implemented a Knowledge Management system for intradepartmental How To’s created a knowledge management system for departmental policy and procedures

2010 to Current Salon Manager Ratner | Ruckersville, VA,
  • Greet and welcome clients, manage billing and payments
  • Manage salon staff and clientèle
  • Manage incoming/outgoing phone calls related to scheduling and confirming appointments
  • Ensure all inventory is stocked and available for use at all times
  • Design and manage client contact database
  • Create and manage inventory stock database
  • Legislate reports based on client service preferences
  • Generate inventory reports that show client preferences and best product prices
  • Maintain good rapport with various vendors and clients
  • Manage and generate correspondence with clients that informs them of discounts and other specials available at the salon
2006 to 2010 Facility AR Quality Business Analyst Examworks | Orlando, FL,
  • Headed multiple Accounts Receivable projects initiated by the provider and Network Coordinators for medical, ancillary and facility claims
  • Implement and develop project goals and specifications
  • Monitor project progress to ensure time lines are met and satisfied Contribute as the liaison between Business Area end users, providers and IS to facilitate system enhancements or identify system issues
  • Initiate/maintain verbal and written communication with management, providers and business areas to apprise them of project status and accomplishments and recommendations
  • Design and implement custom trending analysis reports that identify issues and process improvements
  • Led a cross departmental team and served as the liaison between end-users and various IT/IS departs.
  • Built and implemented a Dominos Based intranet form that is in current use today and serves the following purposes: Twenty-four seven seamless electronic collection and submission of priority project data between various departments Automatic daily calculation of inventory receipts, open inventory, closed inventory and the age of open inventory, provides the capability to collect project data for manipulation to provide daily, weekly, monthly and yearly inventory reports, allows immediate collection of departmental inventory data for customized tracking and trending reports Includes a means for stored communication via the form between project initiators and project managers that ensure the nature and requirements of the projects are clear, central intranet site that enables project requests and project managers as well as their direct reports to view the status of projects twenty-four seven
1999 to 2006 Quality Assurance Quality Business Analyst Park Hotels & Resorts | Memphis, TN,
  • Analyze data collected from audit results, preparing technical reports, memoranda and instructional material as documentation of program development, and communicating results to other departments
  • Maintain knowledge of the MHS and OSCAR processing systems and several products for HMO and PPO as well as Medicare Lines of Business
  • Analyzing procedures and problems to automate manual processes and optimize first-pass claims adjudication and accuracy rates utilizing an Input versus Output format
  • Develop departmental education in-service presentations and train fellow associates
  • Conducting studies pertaining to the development of new auditing systems to meet current and projected needs, identifying issues, writing detailed descriptions of steps required to develop or improve procedures
01/1996 to 01/1999 Claims Analyst Independence Blue Cross | City, STATE,
  • Initial claims entry and processing of PP0 claims with strict adherence to the IBC "Once and Done" policy Review and apply claims processing procedures according to claim type and claim specialty Trained to process Home Infusion, Durable Medical Equipment, Anesthesia and Pharmaceutical professional claims Phone development to the providers or members for missing or unclear claims information Recommended claims processing enhancements and updates to Technical Consultants.
1988 to 1996 Front Office Manager Lotus Academy | City, STATE,
  • Supervise and monitor work load of Front Office staff
  • Led conflict resolution between Front Office staff and other departments via email, telephone or in person
  • Type memos, letters and reports and manage office inventory
  • Govern incoming external and internal calls
  • Built and maintained personnel records database for students and faculty
  • Designed and implemented the guided tour format and delivery method for potential new students and faculty
  • Created and launched a Knowledge Management system for school policy and procedures
  • Designed and initiated the Lotus Academy Suggestion Box for process improvements from parents, students and faculty
  • Originated correspondence for parents and students to promote Lotus Academy events and ceremonies throughout the academic school year
Expected in 1993 Bachelor of Science | Biology Lincoln University Lincoln University, , PA GPA:


  • Exemplified Integrity
  • Ensuring Accountability
  • Inspiring Others
  • Leading Change
  • Nurturing Innovation
  • Fostering Learning and Development
  • Acting with Empathy and Compassion
  • Embracing Diversity


  • Access - Database design, maintenance, reports, macros, queries, forms, expressions, import/export from different file formats
  • Excel spreadsheets, pivot tables, graphs, reports, macros
  • Word – memos, letters, reports, templates, forms
  • PowerPoint – Presentations, demos, posters
  • SharePoint - Project collaboration
  • Outlook- Emails, memos, templates and forms, calendars, tasks and meetings
  • Visio - Flow charting
  • Dominoes – Design of web based forms

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Lincoln University Lincoln University
Job Titles Held:
  • Salon Manager
  • Facility AR Quality Business Analyst
  • Quality Assurance Quality Business Analyst
  • Claims Analyst
  • Front Office Manager
  • Bachelor of Science