Focused and diligent Salon Manager with 15 years maintaining seamless business operations. Smoothly administer budgets, train staff and monitor procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.
Skills
Guest relations
Cleanliness and sanitation
Revenue generation
Safety awareness
Coordination skills
Training staff
Conflict mediation
Recruitment and hiring
Day-to-day operations
Customer friendly
Fast learning
Compliance knowledge
Client satisfaction
Perform well in high-demand, fast-paced environments
Experience
12/2017 to Current
Salon ManagerRatner – Sebastian, FL,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Trained and mentored team members to achieve optimal performance and meet challenging business targets.
Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
Assessed, optimized and elevated operations to target current and expected demands.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Resolved guest complaints.
Expanded business 60-68% each year by developing several marketing and social media strategies.
Lead of recruiting in the district, assistant to District Educator in conducting technical evaluations for new hires in the district
In charge of on-boarding salon professionals and terminating those that don’t meet standards
08/2015 to 12/2017
Cosmetology EducatorLadies & Gentlemen Salon Spa – Mentor, OH,
Prepared course objectives to follow school's curriculum standards established by school and state.
Promoted advancement of professional skills for securing certification, employment, leadership development and financial literacy.
Evaluated students' performance and issued progress reports.
Created appropriate learning environments for students.
Applied variety of instructional resources to meet needs of students with varying backgrounds and learning styles.
Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse subjects.
Planned and conducted activities for balanced program of instruction, demonstration and work time, providing students with opportunities to observe, question and investigate.
Created agendas and communication materials for team meetings.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
Earned reputation for good attendance and hard work.
Started a Student Council that was in charge of wellness to the school and heading up beach cleanups, fundraisers and anything that was beneficial to help the community.
Participated in all school fashion shows and events to build student moral and raise money for BCRF and Earth Day.
05/2005 to 12/2017
Owner/Master StylistLadies & Gentlemen Salon Spa – Fairlawn, OH,
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
Assessed, optimized and elevated operations to target current and expected demands.
Enhanced operational performance by developing effective business development strategies, systems and procedures.
01/2010 to 08/2015
Cosmetology EducatorRegency Beauty Institute – City, STATE,
Prepared course objectives to follow school's curriculum standards established by school and state.
Promoted advancement of professional skills for securing certification, employment, leadership development and financial literacy.
Evaluated students' performance and issued progress reports.
Created appropriate learning environments for students.
Applied variety of instructional resources to meet needs of students with varying backgrounds and learning styles.
Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse subjects.
Planned and conducted activities for balanced program of instruction, demonstration and work time, providing students with opportunities to observe, question and investigate.
Recognized by management for providing exceptional customer service.
Performed site evaluations, customer surveys and team audits.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Earned reputation for good attendance and hard work.
Education and Training
Expected in 05/2005
Cosmetology License: Cosmetology Education Aveda Institute - Clearwater, FL GPA:
Expected in 05/2003
High School Diploma: HB Plant High School - Tampa, FL GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
