Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

I am looking for a salon that will allow growth for myself as a stylist as well as make sure my clientele feels welcomed into a fun and healthy environment. I have held many positions within the Regis Corp. for over 10 years. Trying to absorb as much education, information, and business needs as possible to ensure my success as a stylist.

Skills
  • Guest relations
  • Cleanliness and sanitation
  • Conflict mediation
  • Conflict resolution
  • Client satisfaction
  • Loss prevention
  • Cash management experience
  • Male and female clients
  • Perform well in high-demand, fast-paced environments
  • Latest hair trends
  • Day-to-day operations
  • Recruitment and hiring
  • Fast learning
  • Customer friendly
  • Safety awareness
  • Training staff
  • Proficient in women's, men's haircuts and styling.
  • Color and corrective color services
Experience
07/2017 to Current
Salon Manager Smart Style Salisbury, NC,
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Consulted with customers to understand needs and recommend professional hair care and maintenance services.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Handled guest complaints, maintaining positive dining experience for all restaurant patrons.
  • Supervised all financial transactions related to business, including banking procedures, cash flow and accounting processes.
  • Consulted with customers regarding style objectives and upcoming events.
  • Expanded business 8-10% by developing several salon marketing and social media strategies.
  • Managed all areas of salon operations, including appearance, performance and sales of products.
  • Addressed customer problems quickly and according to service standards.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Scheduled employees and oversaw customer appointment calendar.
  • Resolved guest complaints.
  • Arranged, shaped, trimmed and colored hair to achieve desired effect.
  • Promoted to leadership position after 8 months in stylist position.
  • Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Consistently recognized by management for providing superior customer service.
  • Created repeat business by developing long-term relationships with regular customers to increase request client base by 99%.
  • Suggested flattering systems according to customer physical features, face, body build and current trends.
  • During tenure, hired, developed and managed more than 5- 80 staff members.
07/2015 to 07/2017
Senior District Leader Smartstyle Hair Salons Andalusia, AL,

Once promoted to Senior District Leader, all the job requirements and duties were the same, just on a much larger scale.

• I oversaw 8 Regis Corp. Salons under multiple brands in multiple cities.

• Spent quality time in remote locations to recruit, hire and train new team members.

• Promoted/ hired and trained Salon leaders to continue to operate salon in a proficient and profitable manner.

• Developed teams individual skills as hairstylists, including texture services, all color services, styling, men's haircuts and clipper cuts.

• Invested in furthering my own knowledge of hair to better lead by example within my team.

• Ability to manage and lead multiple brands and services simultaneously.

  • Developed and managed high-performance, cohesive store teams with clear quality, service and revenue benchmarks.
  • Maximized profits by overseeing development of managers and sales strategies.
  • Drove growth by focusing on customer engagement and lasting experiences, while cultivating culture of excellence and inclusion.
  • Conducted surprise store inspections as well as regularly scheduled visits to assess cleanliness, quality and service standards.
07/2012 to 07/2015
District Leader Regis Corp. City, STATE,
  • Preserved order and discipline among up to 80 subordinates.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Supported corporate policies and procedures by compiling paperwork and taking detailed meeting minutes.
  • Maintained updated product knowledge through private websites and role play.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Collaborated with others to discuss new business growth opportunities.
  • Answered all calls per 24 hours to answer customer questions.
  • Recognized by management for providing exceptional customer service.
  • Created agendas and communication materials for team meetings.
  • Performed site evaluations, customer surveys and team audits.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
Education and Training
Expected in 10/2009
Licensed Hairstylist: Cosmetology Education
Empire Beauty School - Prescott, AZ
GPA:
Expected in 1997
GED:
Chino Valley High School - Chino Valley, AZ
GPA:

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Resume Overview

School Attended

  • Empire Beauty School
  • Chino Valley High School

Job Titles Held:

  • Salon Manager
  • Senior District Leader
  • District Leader

Degrees

  • Licensed Hairstylist
  • GED

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