High-energy and dependable Salon Manager with demonstrated expertise in guest services, product promotion and employee coaching. Excellent knowledge of salon retail products, including retail and bakbar. Conscientious and enterprising manager with commitment to enhancing business operations and team productivity. Capable and Nevada-licensed Salon Manager bringing over 50 years of Cosmetology experience and expertise in business management. Top-notch customer service, administrative and team leadership abilities combined with strong attention to detail and scheduling expertise. Effectively mediate conflicts to promote team and customer satisfaction. Energetic, motivated Manager with highly organized nature and skills in balancing needs of clients in both personal and professional capacities. Skilled Manager highly effective at providing high-quality, fast and reliable service and inspiring others to do the same. Proactive and adaptable professional flexible enough to take on any challenge. Demonstrated record of success spanning over 50 years.
Skills
Cleanliness and sanitation
Menu developing
Cash management experience
Loss prevention
Guest relations
Education and Training
Merritt Island High SchoolMerritt Island, FLExpected in 05/1969 – –High School Diploma: - GPA:
Clover Park Technical CollegeLakewood, WAExpected in 07/1971 – –:Cosmetology Education - GPA:
Clover Park Technical CollegeLakewood, WAExpected in 04/1987 – –Cosmetology Instructor:Cosmetology Instructor - GPA:
Experience
Smart Style - Salon Manager Thomasville, GA, 03/2014 - Current
Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Managed all areas of salon operations, including appearance, performance and sales of products.
Placed inventory orders, monitored shelf stock and tracked expenses.
Trained and mentored team members to achieve optimal performance and meet challenging business targets.
Addressed customer problems quickly and according to service standards.
Resolved guest complaints.
Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
Scheduled employees and oversaw customer appointment calendar.
Scheduled employees and made sure all shifts had adequate coverage.
Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
Enforced safety procedures in accordance with facility policies and government regulations.
Consulted with customers to understand needs and recommend professional [Type] services.
Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
Supervised all financial transactions related to business, including banking procedures, cash flow and accounting processes.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Accountable for all staff development, budgeting and supply ordering.
Collaborated with other manicurists to streamline booking, inventory and appointment systems and increase customer satisfaction.
Consistently recognized by management for providing superior customer service.
Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
Handled guest complaints, maintaining positive dining experience for all restaurant patrons.
Arranged, shaped, trimmed and colored hair to achieve desired effect.
Treated over [Number] clients weekly with one-on-one customized plans for nail and cuticle care.
During tenure, hired, developed and managed more than [Number] staff.
Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Assessed, optimized and elevated operations to target current and expected demands.
Created repeat business by developing long-term relationships with regular customers to increase client base [Number]%.
Consulted with customers regarding style objectives and upcoming events.
Conducted regular meetings to brief employees about salon's success and announce sales goals.
Promoted to leadership position after [Timeframe] in position.
Streamlined business efficiencies by managing budgets, handling vendor accounts and scheduling appointments.
Coordinated promotions to increase [Product or Service] sales, resulting in [Number]% revenue growth over [Timeframe].
Modernized company structure and policies to meet changing market demands.
Suggested flattering systems according to customer physical features, face, body build and current trends.
Monitored business and personal expenses with [Software] and [Software].
Cross-sold and up-sold new haircare products, increasing earnings [Number]% per [Timeframe].
Delivered high level of service, encouraging all employees to follow suit and realized customer retention rate of [Number]% within [Number][Timeframe].
Implemented successful marketing initiatives that brought in $[Number] in new revenue company-wide.
Increased business [Number]% by developing innovative [Type] marketing programs.
Responsible for single-handedly managing two-man line for kitchen requiring twenty-four hour operations.
Expanded business [Number]% by developing several [Type] marketing and social media strategies.
Created [Number] hair care treatments by using natural herbs and oils.
Prince William County Government - Regional Coordinator Dale City, VA, 03/2014 - 03/2019
Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Welcomed employees and guests, addressing needs with accurate information and support.
Managed administrative processes and prepared key reports and documentation.
Collaborated with cross-functional teams to plan daily activities and operations to meet targets.
Conducted new employee orientation to introduce employees to policies, culture and objectives.
Collected and organized documents and supplies.
Delivered key projects on-time and on-budget by effectively managing resources and staff.
Advised managers on organizational policies and recommended needed changes.
Completed employee performance evaluations to identify deficiencies and recommend improvement strategies.
Documented information, created reports and generated tracking files.
Managed daily functions by leveraging leadership abilities and industry knowledge.
Implemented innovative employee incentive program to increase staff productivity.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Managed daily operations within [Type] office by supporting continuous delivery of excellent services and care.
Drove client retention and increased revenue by driving effective customer relationship management protocols.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Resident Salon Services - Staffing and Recruitment Coordinator City, STATE, 03/2021 - Current
Set appointments and interviews for job candidates via phone and email.
Maintained and updated candidate records in the company's system using [Type of Software].
Managed [Type] recruitment program, including developed recruitment, marketing, and external relationships.
Assisted recruiting department with organization and logistics for job fairs, open houses and [Type] events.
Researched job candidates that [Job Title] planned to interview and compiled detailed reports regarding all information.
Communicated duties, compensation, benefits and working conditions to all potential candidates, enabling better understanding of job expectations.
Brought in well-qualified, multifaced job candidates to fill open positions.
Contacted all job applicants to inform of application status.
Reviewed referral candidates and contacted qualified individuals to request applications.
Increased recruiting network by leveraging industry contacts and internet mining resources, including CareerBuilder, Indeed and LinkedIn.
Prepared and submitted listing of qualified applicants to [Job title] for review and coordinated next-phase interviews with management team and potential candidate.
Filled [Number] positions that were vacant for [Timeframe].
Shared information about [Type] training and job opportunities with school representatives, public officials and community liaisons.
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