Well-qualified, Manager offering 20+ years of experience in the personal service industry and excellent business management skills. Gifted in customer service, administrative leadership and team building abilities with dedication to performance. Good conflict mediation, organizational and problem-solving abilities.
Skills
Verbal and Written Communication
Attention to Detail
Adaptability and Flexibility
Staff Training
Microsoft Office
Payroll
Staff Hiring and Recruiting
Relationship Building and Retention
Work History
12/2018 to Current
Salon ManagerGreat Clips – Eden Prairie, MN,
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Scheduled employees to maintain adequate coverage during business hours.
Directed marketing initiatives that increased business.
Worked to continuously increase salon business through effective sales, service and operations policies.
Recruited, trained and supervised team of 25 employees.
Controlled inventory by tracking expenses, purchases and shelf stock.
Coached and trained employees to optimize performance and achieve demanding business objectives.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Devised processes to boost long-term business success and increase profit levels.
Promoted business through marketing initiatives and use of social media.
Oversaw salon employee performance, facility cleanliness and sales.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Handled employee scheduling and coverage needs during business hours.
Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
Provided staff coaching, mentoring and consultation to enhance performance and professional development.
02/2018 to 12/2018
Master StylistLife Time Fitness – Matthews, NC,
Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
Shampooed, cut and colored hair using appropriate hair care and styling products to enhance individual scalp conditions and hair textures.
Scheduled customer appointments and rearranged individual time slots to meet demand.
Welcomed customers to salon and identified preferences by asking pointed questions.
Reviewed websites, blogs, magazines and publications to stay updated on latest hairstyle trends and styling methods.
Processed payments, entering sales in register for prompt customer service.
Distributed business cards outside of salon to generate new business.
Designed individualized plans to assist customers in healing damaged or dry hair.
Organized sales area and work station to showcase products and boost sales.
Mixed pigments and used proper techniques to achieve desired color.
Completed safety training and certifications to minimize risk of infection or injury to customers.
Recorded notes for future reference about customer preferences and services delivered.
Resolved guest complaints about service or style.
Educated customers on products to maximize benefits.
07/2014 to 02/2018
Master Designer IIUlta Salon – City, STATE,
Produced creative and technically accurate visual presentations using most current styling trends.
Observed cosmetologists' work to critique quality of service, provide feedback and make suggestions for improvement.
Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
Investigated and resolved complaints to satisfy guests and maintain good business practices.
Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Answered phone calls and emails to schedule client appointments.
Professionally applied makeup to clients for special occasions and events.
02/2008 to 07/2014
Salon Owner/OperatorSelf Employed – City, STATE,
Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Put together realistic budgets based upon costs and fees for successfully operating business.
Kept all building areas and equipment functional and well-organized to promote business performance.
Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Devised processes to boost long-term business success and increase profit levels.
Conducted target market research to scope out industry competition and identify advantageous trends.
Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
Learned and remained updated on statutory requirements and regulations.
Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
Distributed business cards outside of salon to generate new business.
Completed in-home services for elderly clients unable to travel to salon.
Recorded notes for future reference about customer preferences and services delivered.
Educated customers on products to maximize benefits.
Serviced high-profile clients with intricate coloring and highlighting techniques.
Education
Expected in
No Degree: Psychology Collin College - McKinney, TX, GPA:
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