Salon Manager resume example with 8 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated office administrator with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

  • Coordination skills
  • Stock maintenance
  • Fast learning
  • Compliance knowledge
  • Guest relations
  • Perform well in high-demand, fast-paced environments
  • Client satisfaction
  • Day-to-day operations
  • Menu developing
  • Customer friendly
  • Problem resolving
  • Cash management experience
01/2019 to 07/2021 Salon Manager Hair Cuttery | Rio Grande, NJ,
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Addressed customer problems quickly and according to service standards.
  • Resolved guest complaints.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Scheduled employees and oversaw customer appointment calendar.
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
  • Supervised banking procedures, cash flow and accounting processes.
04/2014 to 02/2018 Logistics Schweiger Dermatology | Long Island City, NY,
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Dispatched information to service providers to schedule freight movement.
  • Logged, processed and followed up on merchandise authorization shipments in databases.
  • Confirmed signatures for invoices and scanned into quickbooks and netsuite.
  • Provided daily delivery routes and proof of delivery to sales team.
  • Received incoming, unsolicited prospect calls and converted into leads.
  • Analyzed client orders and deadlines with available driving personnel to plan and execute assignments.
  • Identified root causes of service failures and implemented appropriate remediation measures to prevent future issues.
  • Managed paperwork and necessary information required for client shipments.
  • Determined order priorities and communicated with warehouse staff to facilitate timely completion of orders.
  • Developed relationships with new accounts and increased contacts within existing accounts to improve current service and increase market share.
  • Checked items into computer system, printed labels and directed to storage locations.
  • Supported development of training materials and technical manuals for new team members.
  • Maintained records of damaged goods, backorders and applicable regulatory reporting.
  • Organized purchase and delivery of materials needed for various contracts.
11/2011 to 04/2013 Agent Operator West At Home West Corporation | City, STATE,
  • Responded promptly to customer service calls and inquiries from diverse groups of individuals.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Updated customer accounts, addresses and contact information within call management databases.
08/2011 to 11/2011 Medical Receptionist Arthritis Internal Medicine | City, STATE,
  • Checked patients in and out for appointments and collected co-payments.
  • Entered insurance, demographics and health history into patient database.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Gathered, transcribed and typed medical information into charts.
  • Compiled physical and digital documents, charts and reports.
  • Ordered ink cartridges, toner, paper and other office supplies.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
Education and Training
Expected in 06/2004 High School Diploma | Elizabeth High School, Elizabeth, NJ GPA:
Expected in | Union County College, Cranford, NJ GPA:

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Resume Overview

School Attended

  • Elizabeth High School
  • Union County College

Job Titles Held:

  • Salon Manager
  • Logistics
  • Agent Operator
  • Medical Receptionist


  • High School Diploma
  • Some College (No Degree)

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