Salon Manager resume example with 8 years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated office administrator with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Skills
Coordination skills
Stock maintenance
Fast learning
Compliance knowledge
Guest relations
Perform well in high-demand, fast-paced environments
Client satisfaction
Day-to-day operations
Menu developing
Customer friendly
Problem resolving
Cash management experience
Experience
01/2019 to 07/2021Salon ManagerHair Cuttery | Rio Grande, NJ,
Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Placed inventory orders, monitored shelf stock and tracked expenses.
Addressed customer problems quickly and according to service standards.
Resolved guest complaints.
Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
Scheduled employees and oversaw customer appointment calendar.
Scheduled employees and made sure all shifts had adequate coverage.
Enforced safety procedures in accordance with facility policies and government regulations.
Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
Supervised banking procedures, cash flow and accounting processes.
04/2014 to 02/2018Logistics Schweiger Dermatology | Long Island City, NY,
Relayed information between drivers and recipients regarding ETA and potential delays.
Dispatched information to service providers to schedule freight movement.
Logged, processed and followed up on merchandise authorization shipments in databases.
Confirmed signatures for invoices and scanned into quickbooks and netsuite.
Provided daily delivery routes and proof of delivery to sales team.
Received incoming, unsolicited prospect calls and converted into leads.
Analyzed client orders and deadlines with available driving personnel to plan and execute assignments.
Identified root causes of service failures and implemented appropriate remediation measures to prevent future issues.
Managed paperwork and necessary information required for client shipments.
Determined order priorities and communicated with warehouse staff to facilitate timely completion of orders.
Developed relationships with new accounts and increased contacts within existing accounts to improve current service and increase market share.
Checked items into computer system, printed labels and directed to storage locations.
Supported development of training materials and technical manuals for new team members.
Maintained records of damaged goods, backorders and applicable regulatory reporting.
Organized purchase and delivery of materials needed for various contracts.
11/2011 to 04/2013Agent Operator West At Home West Corporation | City, STATE,
Responded promptly to customer service calls and inquiries from diverse groups of individuals.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Updated customer accounts, addresses and contact information within call management databases.
08/2011 to 11/2011Medical Receptionist Arthritis Internal Medicine | City, STATE,
Checked patients in and out for appointments and collected co-payments.
Entered insurance, demographics and health history into patient database.
Called patients to confirm scheduled appointments and obtain additional details.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Took messages from patients and promptly relayed to appropriate staff.
Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Straightened up waiting room to maintain neat and organized space.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Gathered, transcribed and typed medical information into charts.
Compiled physical and digital documents, charts and reports.
Ordered ink cartridges, toner, paper and other office supplies.
Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
Education and Training
Expected in 06/2004High School Diploma | Elizabeth High School, Elizabeth, NJGPA:
Expected in | Union County College, Cranford, NJGPA:
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