Reliable Customer Service Representative with extensive track record in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Attentive to customer needs and ready to break down technical problems to develop effective solutions. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Experienced in managing paperwork, collecting payments and dispatching. Highly empathetic and supportive team player. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
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- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Staff Development/Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Consulted with customers to understand needs and recommend professional haircare services as well as resolving customer complaints.
- Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
- Managed all areas of salon operations, including appearance, performance inventory orders and sales of products.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Addressed customer problems quickly and according to service standards. Consistently recognized by management for superior customer service.
- Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing collections, and accounts receivable.
- Managed daily office operations for clinic, including scheduling staff, oversight of patient scheduling policy, answered phones, customer inquiries, transferred calls to appropriate staff hours of operation, employee records, and payroll.
- Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments.
- Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Managed daily operations within Medical office by supporting continuous delivery of excellent services and care.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates to supervisor.
- Managed customer complaints and rectified issues to complete satisfaction.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Documented conversations with customers to track requests, problems and solutions.
- Educated customers on special pricing opportunities and company offerings.
- Delivered fast, friendly and knowledgeable service and support to each customer, routine questions and service complaints paving way for future business opportunities.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Boosted productivity by maintaining strong call control and quickly working to address diverse problems.
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School Attended
- Clovis Community College
Job Titles Held:
- Salon Manager
- Office Manager
- Customer Service Representative
Degrees
- Associate General Studies
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