I was raised in a dog grooming salon, I began helping at the age of 10. I loved the dogs and learning new ways to clip each different breed. I learned at an early age how to talk to clients and make them feel that their pet was in good hands. I also learned how to calming deal with an upset client in a positive way. Grooming not only teaches you patients it teaches you how to multitask.
I'm also a mother of 6 wonderful children ranging from age 18 to 8, they have helped me to perfect my ability to multitask and problem solve over the years.
My work with PetSmart has helped me to understand the world of corporations, and my work as a dog groomer in the family business allowed me to understand the mom and pop feeling. I'm now able to combine the two and give a wonderful blending experience to any customer.
Skills
Time management
Problem-solving skills
Accurate money handling
Decision-making skills
Employee Development
Security measures
Computer skills
Cleaning and Sanitizing
Reliable and Responsible
Inventory Stocking
Customer Transactions
Customer Relations
Staff Supervision
Work Task Prioritization
Cash Handling
Complaint Resolution
Product Location
Cash Register Operations
Credits and Refunds
Employee Training
Cooperative Attitude
Pricing and Markdowns
Payment Processing
Problem Solving
Sweeping and Mopping
Detail-Oriented
Active Listening
Coupon Redemption
Basic Mathematics
Creative Thinking
Team Collaboration
Team Leadership
Social Perception
Relationship Building
Microsoft Office
Adaptable and Flexible
Return and Exchange Processing
Coin and Currency Counting
Training and mentoring
Negotiation
Sales and marketing
Staff Management
Supervision
Decision Making
Customer Service Management
Cash Handling and Reconciliation
Team Building and Motivation
Delegation and Supervision
Physical Stamina
Multitasking and Prioritizing
Problem Anticipation and Resolution
Persuasive Negotiation
Willingness to Learn
Creativity and Originality
Positive and Upbeat
Education
A Special Touch Grooming AcademyKokomo, IN, Expected in 11/2012 – –Associate of Arts:Dog Grooming - GPA:
Taylor High SchoolKokomo, INExpected in 06/2006 – –High School Diploma: - GPA:
Work History
Smartstyle Hair Salons - Salon Leader Linton, IN, 01/2019 - 07/2021
Oversaw daily operations of salon, including employee performance, facility cleanliness and sales.
Maintained general appointment calendar and set shift schedules.
Recruited, trained and supervised associates
Met with customers to discuss upcoming events and style requirements.
Cut and styled all types of pure and mix breeds
Worked to continuously increase salon business through effective sales, service and operations policies.
Controlled inventory by tracking expenses, purchases and shelf stock.
Worked with pet parents to understand needs and provide excellent service.
Successfully maintain clean, valid driver's license and access to reliable transportation.
Managed team of 4-6 employees, overseeing hiring, training, and professional growth of employees.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Exceeded goals through effective task prioritization and great work ethic.
Increased customer satisfaction by resolving issues.
Resolved problems, improved operations and provided exceptional service.
Adhered to social distancing protocols and wore mask or face shield at all times.
Received and processed stock into inventory management system.
PetSmart - ALK City, STATE, 01/2019 - 07/2021
Trained and mentored new employees to maximize team performance.
Excelled in every store position and regularly backed up front-line staff.
Exercised composure under pressure and in escalated customer service scenarios.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Coached crew members to optimize performance and motivate toward more efficient work.
Trained back-up associates and led crew members in managing operations of storefront.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Cooperated with coworkers to improve customer experience and manage storefront.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Tracked receipts, employee hours and inventory movements.
Kept employees operating productively and working on task to meet business and customer needs.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Opened doors on time, greeted patrons and offered assistance with locating needed items.
Stocked, monitored and maintained inventory of diverse products.
Fielded customer complaints and comments.
Delegated daily tasks and oversaw 4-6 employees.
Trained employees on register, in pet care as well as salon, ensuring compliance with top quality standards.
Delegated daily tasks and oversaw 4-6 employees.
Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
Eased team transitions and new employee orientation through effective training and development.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Coordinated leadership workshops to educate team members on best practices to optimize productivity.
Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
Trained and guided team members to maintain high productivity and performance metrics.
Trained new employees on proper protocols and customer service standards.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Processed cash, credit, debit and check payments.
Improved customer service by projecting friendly and knowledgeable attitude.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Rotated stock according to dates and protocols.
Broke down boxes and disposed of trash.
Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Accepted and processed customer returns.
Received and counted money.
Opened inventory boxes and restocked shelves.
Counted out cash drawers and balanced totals.
Completed store opening and closing procedures.
A Special Touch Grooming And Academy - Professional Dog Groomer City, STATE, 01/2010 - 01/2019
Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items, including pet food, treats and toys.
Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
Trimmed nails using clippers and grinders.
Cleaned tear stains from fur using safe chemical cleansers.
Bathed dogs and cats to remove fleas, ticks and other skin parasites.
Dematted dogs and trimmed hair in ears and between paw pads.
Provided specialty breed clips for Poodles, Schnauzers, and Yorkshire Terriers.
Managed facility laundry, cleaning and restocking.
Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Followed specific food and water schedules for different animal species.
Handled administrative work such as answering telephones and scheduling appointments for visits.
Monitored animals for behavioral problems and signs of health issues.
Improved health of pets by advising owners on optimal approaches.
Washed, trimmed and brushed animals to maintain good grooming standards.
Trained and mentored new employees to maximize team performance.
Exercised composure under pressure and in escalated customer service scenarios.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Coached crew members to optimize performance and motivate toward more efficient work.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Tracked receipts, employee hours and inventory movements.
Kept employees operating productively and working on task to meet business and customer needs.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Processed cash, credit, debit and check payments.
Improved customer service by projecting friendly and knowledgeable attitude.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
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