Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Skills
  • Attention to Detail
  • Verbal and Written Communication
  • Schedule and Time Management
  • Inventory Management and control
  • Microsoft Office
  • Employee development and coaching
  • Customer Service Experience
  • Trained in Salon Ultimate by Booked By, Booker by Mindbody, and Paychex Flex
  • Payroll
  • Relationship building and retention
  • Staff Hiring and Recruitment
Work History
Salon Director, 11/2019 to Current
Harbor Retirement AssociatesWilmington, DE,
  • Assisted leadership with launch of start-up to achieve multiple thriving salons.
  • Hired and directed teams to achieve daily and long-term operations and business goals.
  • Delegated assignments based on plans, project needs and knowledge of individual team members.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Maintained excellent customer service standards to win customer loyalty and retention and build customer base.
  • Answered phone calls and emails per day by taking detailed messages and relaying messages to appropriate personnel.
  • Recruited and hired salon personnel bringing expertise, enthusiasm and talent to business.
  • Conducted employee performance assessments and provided feedback that would help workers reach monthly goals.
  • Mentored salon employees in upselling techniques and tried-and-true marketing methods to enhance service and boost sales opportunities.
  • Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
  • Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Analyzed patrons' hair and physical features to determine and recommend beauty treatments and hairstyles.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
Senior Hairstylist, 01/2018 to 11/2019
Brookdale Senior LivingGreenwood, SC,
  • Answered over 60 phone calls daily to assess customer needs, schedule appointments and checking customers out.
  • Maintained regular client list of repeat customers while handling walk-in clients daily.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Maintained high number of return customers through precise cutting and styling of clients' hair.
  • Sanitized and organized station and tools by following Texas Department of Licenses and Regulations protocol.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Used scissors, trimmers, clippers, razors and brushes on customers to provide 100% customer satisfaction rate.
  • Initiated and engaged clients in conversations as part of personalized service
  • Upselling service and products
Hairstylist Manager, 01/2015 to 01/2018
Td Bank GroupMelville, NY,
  • Scheduled and optimized schedules to maintain adequate coverage during business hours.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Managed cash flow, business transactions, banking and accounting processes.
  • Oversaw salon employee performance, facility cleanliness and sales.
  • Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
  • Maintained organization of salon and cleanliness of each station through Texas Department of License and Regulation protocol.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Answered over 100 phone calls and emails per day by taking detailed messages and relaying messages to appropriate personnel.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
Hairstylist Manager, 01/2012 to 01/2015
Knockouts Hair SalonCity, STATE,
  • Managed administrative aspects of sales by recording inventory, accepting customer payments and inputting daily sales logs.
  • Recruited, trained and supervised employees.
  • Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
  • Oversaw salon employee performance, facility cleanliness and sales.
  • Managed cash flow, business transactions, banking and accounting processes.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Answered phone calls and emails per day by taking detailed messages and relaying messages to appropriate personnel.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Maintained organization of salon and cleanliness of each station through Texas Department of License and Regulations.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Approved regular payroll submissions for employees.
Customer Service Representative, 08/2009 to 01/2012
C3 ConnectCity, STATE,
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Assisted customers in making informed purchase choices and selecting products.
  • Optimized customer support by establishing collaborative service environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided information regarding charge accounts and loyalty programs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Resolved Humana medicare issues over phone with 100 customers daily.
  • Recommended, selected and helped locate and doctors and pharmacies based on customer requests.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Implemented and developed customer service training processes.
  • Assessed caller accounts to determine Humana benefits, identify service needs and resolve issues.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Effectively communicated with customers about account changes, new plan cost and any potential discounts.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Applied highly effective skills while properly engaging and presenting solutions to customers.
Education
No Degree: Cosmetologist, Expected in 04/2006
Vogue Beauty School - Waco, TX,
GPA:
High School Diploma: , Expected in 05/2005
La Vega High School - Waco, TX
GPA:
Summary

Motivated salon director offering strong work ethic and positive attitude. Highly effective in fast-paced work environments. Licensed in Texas and over 15 years of experience in high-end day spas and salons.

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Resume Overview

School Attended

  • Vogue Beauty School
  • La Vega High School

Job Titles Held:

  • Salon Director
  • Senior Hairstylist
  • Hairstylist Manager
  • Hairstylist Manager
  • Customer Service Representative

Degrees

  • No Degree
  • High School Diploma

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