Salon Coordinator, 11/2009 to 05/2013
Above Ground Hair Studio – Ann Arbor, MI
Front desk responsibilities including but not limited to scheduling appointments using Salon Iris, answering phones, ordering office supplies, filing and keeping paperwork organized. Managed staff of 8, led meetings, organizing class schedule for stylists and assistants, successfully invented and implemented a new payroll system which increased salon retail sales by 35%, arranged personal appointments and travel arrangements for owner, successfully transitioned salon finances to Quickbooks, bookkeeping and budgeting for the salon and owner's personal finances. Negotiated contracts and prepared files for tax accountant.
Salon Front Desk & Nail Technician, 08/2005 to 08/2009
The Phoenician Spa – Scottsdale, AZ
Making salon and spa appointments using SpaSoft, answering phones, providing manicures and pedicures on a AAA five diamond resort level, extensive training in customer satisfaction.
Spa Supervisor & Nail Technician, 07/2003 to 04/2005
St Regis Aspen Resort & Spa – Aspen, Colorado
Managing spa front desk and spa attendant staff of 16, personally handling VIP clientele, scheduling, inventory and ordering for spa retail shop, payroll, working closely with Director of Spa on all aspects of daily spa responsibilities.
2001-2003
Eastern Michigan University - Ypsilanti, MI
Nail Technician License, 2003
Glenwood Beauty Academy - Glenwood Springs, Co
Esthetician License, 2009
Swina (Southwest Institute of Natural Aesthetics) - Tempe, AZ
