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Salesforce Business Analyst Resume Example

Resume Score: 80%

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SALESFORCE BUSINESS ANALYST
Professional Summary

Salesforce Administrator and Business Analyst

  • Experience with developing business processes and system solutions for various domains from conceptualization to implementation. Strong knowledge of Software Development Life Cycle (SDLC). Adept at strategic communication to leverage interpersonal skills to interact with cross-functional teams, line of businesses and technology groups at enterprise level. Constantly focused on delivering results in fast-paced, data driven work environment where there is synergy between business and IT departments.
  • 8+ years of diverse experience as Salesforce Administrator and Business Analyst in various domains like Healthcare, Technology, and Networking.
  • Effective collaboration with Product Owners and line of business stakeholders in gathering requirements to develop User stories.
  • Experience of working in different SDLC Methodologies like Waterfall and Agile Scrum.
  • Strong Knowledge in Salesforce Administration and Customization ,Data Validation, Sales, Marketing, Customer Service and Support Development team.
  • Hands on working experience in Role Hierarchy, Custom Profiles and Public Groups creation and user management.
  • Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.
  • Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.
  • Extensive business knowledge and customization experience on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting,
    Reports and Dashboards.
  • Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.
  • Proficient in working with Stakeholder, Subject Matter Experts, and Development teams to analyze, communicate and validate issues by conducting JAD sessions, Discovery sessions, and Daily Stand-ups.
  • Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.
Skills

Salesforce Technologies: Standard objects, Workflow & Approvals, Data Loader, App Exchange Products, Reports, Dashboards, SOQL, SOSL, and Testing, Sales cloud, Service cloud, Marketing cloud

Project Management Tools: MS Project, JIRA, Rally

Databases: SQL Server, My SQL, Oracle

Business Modeling Tools: MS Visio, Rational Rose

Operating Systems: macOS, Microsoft Windows

Work History
Salesforce Business Analyst, 10/2019 to Current
Gilead Sciences – Foster City, CA

Project Description - Worked on community cloud to enhance distribution price approval on the different types of products. This solution helped distributors to get approval on different prices through the system and helped Gilead to understand how the distributor market works.

  • Worked along with Project Manager, Stake Holders and cross functional team towards implementing the business goals of the clients in the most optimal manner possible.
  • Created user stories, product backlog, involved in Sprint planning, sprint backlog creation, release planning and facilitated in Daily Stand-
    Up meetings.
  • Develop customizations (new fields, new objects) to Salesforce.com that improve workflows and reporting.
  • Create profiles and permissions documentation, data mapping, reporting and dashboard building.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Created Email Templates, Workflow, Tasks, Email Alerts, Field updates and Process Builder.
  • Extensively involved in gathering Data required by Business/End Users for Testing in UAT Environment.
  • Assisted with writing UAT plans, test cases, resolve defects, and documentation of test results.
Salesforce Business Analyst, 01/2018 to 09/2019
Claris – Santa Clara, CA

Project Description - The project was migration of Claris Sales Cloud from Salesforce Classic UI and upgrading to the new Salesforce Lightning interface.

  • Facilitating communication among Stakeholders, team members, and the ScrumMaster.
  • Conducted discovery session to map the AS-IS and TO-BE business process.
  • Extensive involvement in GAP analysis and risk analysis.
  • Documented User Stories and created Story Point discussions by gathering requirements to analyze the different needs of the customers.
  • Created Product backlogs and prioritizing them alongside of the Product Owner and Scrum Team through JIRA.
  • Designed Use Case Diagrams and Wireframes using MS Visio to explain the process workflow.
  • Extensively involved in gathering Data required by Business/End Users for Testing in UAT Environment.
  • Conducted regular check points with relevant parties to resolve any technical and operational issues and share updates on the current project status.
  • Developed Test Plans with QA team and helped to develop Test Cases for system testing, integration testing and performance testing.
Salesforce Business Analyst / Admin, 01/2016 to 12/2017
Big Switch Networks Inc. – Santa Clara, CA
  • Worked as a Business Analysts to gather requirements for various fixes from the Business users.
  • Worked as Salesforce admin support user account creation, personal information setup, password reset, Roles & Profile creation, user group creation.
  • Performed system administration functions such as user management (profiles and roles), field and validation rule configuration, record types, picklist, page layout management, mobile setup, data management (uploads), email templates, folder management, and public groups, as well as other configuration items.
  • Worked closely with the development team to customize, develop, design and manage ongoing system solutions to meet the organization's goals.
  • Created Letterheads and Email Templates for sending organizational announcements and communications to both internal Users and external Contacts.
  • Developed reports and dashboards for various teams and departments throughout the organization.
    Guide them with self-service report writing and dashboard maintenance
Business Analyst, 03/2014 to 11/2015
NetApp – Sunnyvale, CA
  • Facilitating communication among Stakeholders, team members, and the ScrumMaster.
  • Documented User Stories and created Story Point discussions by gathering requirements to analyze the different needs of the
    customers.
  • Created Product backlogs and prioritizing them alongside of the Product Owner and Scrum Team through JIRA.
  • Designed Use Case Diagrams and Wireframes using MS Visio to explain the process workflow.
  • Extensively involved in gathering Data required by Business/End Users for Testing in UAT Environment.
  • Conducted regular check points with relevant parties to resolve any technical and operational issues and share updates on the current project status.
  • Developed Test Plans with QA team and helped to develop Test Cases for system testing, integration testing and performance testing.
Business Development Manager, 08/2007 to 02/2012
Digilab India – Delhi, Delhi
  • Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
  • Identified and pursued valuable business opportunities to generate new company revenue.
  • Devised SWOT analysis to create and execute business plans supporting achievement of established quotas.
  • Created reports and presentations detailing business development activities.
  • Worked with existing customers to increase purchases of products and services.
  • Negotiated, prepared and signed contracts with clients.
Education
Bachelor of Technology: Computer Science And Engineering, 06/2007
U.P. Technical University - India
Diploma in Human Resource ManagementSymbiosis Center Of Distance Learning - India
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Gilead Sciences
  • Claris
  • Big Switch Networks Inc.
  • NetApp
  • Digilab India

School Attended

  • U.P. Technical University
  • Symbiosis Center Of Distance Learning

Job Titles Held:

  • Salesforce Business Analyst
  • Salesforce Business Analyst / Admin
  • Business Analyst
  • Business Development Manager

Degrees

  • Bachelor of Technology : Computer Science And Engineering , 06/2007
    Diploma in Human Resource Management

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