Salesforce Business Analyst Resume Example

Project Description - The project was migration of Claris Sales Cloud from Salesforce Classic UI and upgrading to the new Salesforce Lightning interface.

• Facilitating communication among Stakeholders, team members, and the ScrumMaster.
• Conducted discovery session to map the AS-IS and TO-BE business process.
• Extensive involvement in GAP analysis and risk analysis.
• Documented User Stories and created Story Point discussions by gathering requirements to analyze the different needs of the customers.
• Created Product backlogs and prioritizing them alongside of the Product Owner and Scrum Team through JIRA.
• Designed Use Case Diagrams and Wireframes using MS Visio to explain the process workflow.
• Extensively involved in gathering Data required by Business/End Users for Testing in UAT Environment.
• Conducted regular check points with relevant parties to resolve any technical and operational issues and share updates on the current project status.
• Developed Test Plans with QA team and helped to develop Test Cases for system testing, integration testing and performance testing.

• Worked as a Business Analysts to gather requirements for various fixes from the Business users.
• Worked as Salesforce admin support user account creation, personal information setup, password reset, Roles & Profile creation, user group creation.
• Performed system administration functions such as user management (profiles and roles), field and validation rule configuration, record types, picklist, page layout management, mobile setup, data management (uploads), email templates, folder management, and public groups, as well as other configuration items.
• Worked closely with the development team to customize, develop, design and manage ongoing system solutions to meet the organization's goals.
• Created Letterheads and Email Templates for sending organizational announcements and communications to both internal Users and external Contacts.
• Developed reports and dashboards for various teams and departments throughout the organization.
  Guide them with self-service report writing and dashboard maintenance

• Facilitating communication among Stakeholders, team members, and the ScrumMaster.
• Documented User Stories and created Story Point discussions by gathering requirements to analyze the different needs of the
  customers.
• Created Product backlogs and prioritizing them alongside of the Product Owner and Scrum Team through JIRA.
• Designed Use Case Diagrams and Wireframes using MS Visio to explain the process workflow.
• Extensively involved in gathering Data required by Business/End Users for Testing in UAT Environment.
• Conducted regular check points with relevant parties to resolve any technical and operational issues and share updates on the current project status.
• Developed Test Plans with QA team and helped to develop Test Cases for system testing, integration testing and performance testing.

• Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
• Identified and pursued valuable business opportunities to generate new company revenue.
• Devised SWOT analysis to create and execute business plans supporting achievement of established quotas.
• Created reports and presentations detailing business development activities.
• Worked with existing customers to increase purchases of products and services.
• Negotiated, prepared and signed contracts with clients.