Team leader of clothing departments including shoes and accessories. Was very successful at propelling retail stores to lead revenue in the district. I am an experienced manager of teams of up to 8-10 staff depending on the season.Hard working and energetic manager of the top-rated sales in my departments. I have more than 15 years leading dynamic sales teams experience in the fast-paced markets.
Accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process.Was focused on customer satisfaction throughout all stages of the sales life cycle.
Fulfilled all supervisory duties when Store Manager was on vacation.Exceeded Sales Management goals by 30% on a quarterly basis.Managed a successful sales team of 8-10 members who consistently exceeded sales goals by 8-10% each month.Was in charge of setting up plans for transitions and product placements in departments. Was responsible for work scheduling of team members . Was responsible for maintaining the brand of store. Was responsible for making sure all projects were done ahead or on time according to store guidelines.
Recommended and helped customers select merchandise based on their needs.Confirmed that appropriate changes were made to resolve customers' problems.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Trained new employees on company customer service policies and service level standards.Trained team members on setting up sales floor for new product. Delegated duties to team members for projects that were due in a particular time frame.Wrote and gave team member reviews. Was instrumental in giving new ides on efficient ways of running the sales floor.
Training on sales floor set up and design.
Training on scheduling and review giving skills.
Customer service training on return policies and running the front end.(Duties setting up registers and closing registers.)
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