High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Consistently exceeded daily sales targets with an average of $500 Routinely helped as many as 40 customers each day in a high-volume retail sales each day.
Received multiple “exceeds expectations” ratings on performance reviews.
Met monthly sales goals for 3 months straight.
Fielded and processed up to 40 calls per day.
Exceeded corporate target for customer satisfaction.
Computed Data Reports
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Developed effective relationships with all call center departments through clear communication.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Formulated and enforced Service Center policies, procedures and quality assurance measures.
Assisted with the development of the call center's operations, quality and training processes.
Computed sales prices, total purchases and processed payments.
Described merchandise and explain operation of merchandise to customers.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Placed special orders and called other stores to find desired items.
Recommended merchandise based on customer needs.
Operated a cash register to process cash, check and credit card transactions.
Administered all point of sale opening and closing procedures.
Explained information about the quality, value and style of products to Influence customer buying decisions.
Replenished floor stock and processed shipments to ensure product availability for customers.
Accepted payment from customers and made change as necessary.
Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
Cleaned and prepared various foods for cooking or serving
Cleaned bars, work areas, and tables
Managed kitchen operations for high grossing, fast-paced fair concession kitchen.
Ensured minimal product shrink and coordinated secondary usage of product
Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers
Informed patrons of establishment specialties and features
Located items requested by customers
Performed serving, cleaning, and stocking duties in establishments
Specialized in establishing network operations
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