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Sales Team Leader Resume Example

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KC
SALES TEAM LEADER
Professional Summary

Hardworking Customer Service Representative with 3-4 years of experience working with retail and at home customers. Trained in project and time management with extensive knowledge of customer needs, quality sales and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Experienced Retail Sales Associate with 3-4 years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction. Well-qualified salesmen proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Skills
  • Negotiation
  • Business planning
  • Business Administration
  • Sales and marketing
  • Staff training and development
  • Data collection and analysis
  • Creative merchandising
  • Strategic Planning
  • Time management
  • Customer Service
  • Documentation
  • Technical Support
  • Cash Management
  • Training
  • Team building
  • Quality Assurance
  • Inventory Management
Work History
11/2018 to 03/2020Sales Team LeaderMarketSource | Garland, United States
  • Kept accounts stocked with adequate inventory for expected sales demands.
  • Supported stores conducting sales promotions and special events.
  • Managed 3 member sales team activities to consistently meet 70% or above of sales quotas.
  • Built strong team by recruiting and developing top sales talent.
  • Contributed to successful daily upkeep of warehouse inventory tracking.
  • Set ambitious sales goals and motivated strong performance to keep team growing effectively.
  • Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
  • Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
  • Expanded company customer base and cemented market presence by implementing strategic sales plans.
  • Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.
  • Maintained store equipment, including computers, printers and fax machines.
02/2018 to 11/2018Sales ConsultantBulldog Security Services LLC | Garland, United States
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Learned how to complete required doors knocked and complete in house inspections with minimal supervision, contributing to successful sales of security systems.
  • Assessed customers' needs and interests to best recommend products.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Contributed to team results in fast-paced door-to-door environments.
  • Monitored social media and online sources for industry trends.
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
  • Provided information about available products and services including membership details and purchase advantages.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Made average of 30 (10 of expectation) outbound and inbound calls per day.
  • Set up appointments with interested customers according to schedule availability.
  • Overcame objections using friendly, persuasive strategies.
  • Completed documentation smoothly to finalize sales.
  • Worked quickly to weed out customers unlikely to buy to focus attention on valuable prospects.
  • Educated customers on promotions to enhance sales.
  • Stayed current on product specs and prices and accurately updated display product literature.
11/2017 to 02/2018ShenaniganzShenaniganz Of Rockwall | Rockwall, TX
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Planned and executed guest parties by organizing menus, spaces and special requests.
  • Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Emptied trashcans and transported waste to collection areas.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
  • Communicated with guests clearly and with good humor to encourage laughter and excitement.
  • Collaborated with other departments in facility to promote teamwork and heighten service quality.
  • Created fun and animated skits aligned with company mission and values for guest enjoyment.
  • Performed themed sets and shows with minimal repetition to provide original content for returning guests.
  • Supported production needs by setting up and breaking down stages, moving props and distributing supplies.
Education
06/2019High School DiplomaGarland High School, Garland, TX
Some College (No Degree) | Theoretical AstrophysicsEastfield College, Mesquite, TX
Affiliations
  • Member, The False Deal, 2016 to Current working hard as a volunteer to earn money for the non-profit business my family and I started. We provide families struggling with a loved one going through cancer to either provide supplementary income to pay for treatments or housing costs.
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Resume Overview

Companies Worked For:

  • MarketSource
  • Bulldog Security Services LLC
  • Shenaniganz Of Rockwall

School Attended

  • Garland High School
  • Eastfield College

Job Titles Held:

  • Sales Team Leader
  • Sales Consultant
  • Shenaniganz

Degrees

  • 06/2019 High School Diploma
    Some College (No Degree) | Theoretical Astrophysics

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