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Responsible for handling incoming inquiries primarily through virtual functionality.
Provided exceptional customer service with strong investigative research while working with internal and external Wells Fargo customers who suspect have fraudulent, misrouted, merchant disputes or other unusual activity on their accounts. Customer contact is made through inbound and/or outbound calling to complete investigation.
Provided Banker Support to branch Employees, Customers and Vendors through various mediums.
Delivered standard training material of courses with one or more components (e.g., new-hire, refresher, process, product or systems, customer experience skills) to audience through directive teaching methods to help individual contributors and managers develop crucial job skills.
Life, Accident, Health and HMO September 2014 to October 2018 Licensed Agent
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