Accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process.
My current role at The Home Depot is to make sure every customer finds exactly what they need for their project. With excellent customer service, I provide an environment in which everyone feels they are being held to the highest of standards. My priority is to put customers first in every transaction. I am able to seek the customer, inquire about their current visit to the store, treat their response and questions with respect, try to solve their needs and always thanking them for their business.
Through the leadership team, I have been given extra responsibilities because of my ability to learn quickly and to be trusted with sensitive duties and customer issues. The current responsibilities include ordering merchandise as needed, changing customer orders in cases of problem solving, especially; locating stock for our system updates and customer service. I have received numerous awards from my peers and leadership teams (past and present) for my continued support and demonstration of my customer service and associate support.
I was challenged to take on captain-ship of our customer workshops, which is reserved for the management team. This required balancing my current role in sales and well as the time to coach associates for a class and to market the classes to customers. I have received awards for this program from my leadership team.
I am often relied upon by my superiors and peers to "fix" special orders, including installations of product because of my ability to work with customers in large scale purchases and sensitive customer issues; as well as my complete knowledge of our computer systems and product lines.
Other abilities and tasks I have performed include working a cash register, our customer service desk and the vault. In these situations, I handled customer issues, as well as cash handling for one register and cash for the entire store.
I am currently not enrolled in college, but have completed over three years of full coursework for a dual degree program of Mathematics and Physics. Other coursework and clubs include:
Companies Worked For:
Job Titles Held: