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Sales Specialist Resume Example

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SALES SPECIALIST
Career Overview
Results driven professional skilled in all phases of field service including installation, configuration, system repair, upgrades, backup, system administration. Accomplished technical professional skilled in building customer rapport, troubleshooting, and problem resolution. Strong communication skills. Able to interact with varied personalities from trainees to executives. Solid presentation skills. Experienced at client/end user training. Extensive experience in a variety of desktop technologies, operating systems, and PC applications. History of quickly taking on new challenges and responsibilities, while requiring minimal training and supervision.
Skills

Hardware: Diebold, NCR, Triton, Tranx ATMs. Dell/Toshiba/Sony/Lenovo servers, workstations and laptops. Switches, hubs, routers, T1, cabling. Printers and peripherals.


O.S.: Windows 98/NT/2000/XP/Vista/Windows 7, 8 and 10


Software: Microsoft Office 2010, Norton & Symantec Anti Virus, Webex, LanDesk, Lync, Exchange, Outlook, Acrobat, PCAnywhere, Norton Ghost, Meeting Maker, RightFax, Veritas NetBackup, HP Openview

Professional Experience
Sales Specialist
REI － Hingham, MA
  • Provided excellent customer service for customer requiring help with purchase decisions for outdoor equipment, maintained store appearance.
Field Service Technician
February 2008 to January 2016Pendum, LLC － Denver, CO
  • Drive company vehicle to various ATM or customer locations.
  • Be readily available to accept ATM repair calls from the Call Center within service hours.
  • Run diagnostics on troubled ATM's.
  • Perform 2nd line and 1st line mechanical and electronic repairs on various ATM models within service zones.
  • Understand ATM error codes and troubleshoot for problems if fix is not apparent.
  • Successfully utilize all testing equipment such as a multimeter and communication break out box, etc.
  • Perform preventative maintenance on ATM's when applicable.
  • Maintain and order car stock for various ATM types within region.
  • Must work with ATM owner, bank representative, or subcontractor to solve and report customer ATM issues.
  • Communicate with customers in person or via telephone on troubled machines when needed.
  • Activate, deactivate, install, and shelve Mas Hamilton locks.
  • Diagnose software or communication faults on various ATM's within region.
  • Provide on site training for newly hired field technicians.
Field Representative
February 2007 to December 2007The Nielsen Company － Tampa, FLA
  • Install, maintain and troubleshoot proprietary hardware and software devices used to collect television viewing data.
  • Manage a filed area consisting of 49 homes by providing excellent customer service to ensure a positive experience for the Nielsen families.
Assistant Manger Pro Sports
February 2003 to February 2007Pro Sports － Hingham, MA
  • Opened sporting goods store every morning, merchandised, managed employees, received shipments, helped customers make purchase decisions.
Technical Support Engineer-Contractor
February 2002 to May 2002Storability － Southboro, MA
  • Provided remote data management in the Assured Operations Center monitoring automated backups and restores for Qwest Communications data centers.
  • This state-of-the-art facility provided global views and instant on-demand drilldowns into every device at every customer site.
  • Oversaw each component of the architecture - proactively managing customer storage systems, while providing customer care, product support, and event escalation services.
Systems Support Consultant
September 2000 to December 2001Spectel/Multilink － Andover, MA
  • Served as key technical resource on sales team.
  • Built credibility for company's technology during the sales cycle.
  • Performed site surveys to identify necessary integrations between company's technology and the client's existing infrastructure.
  • Built demos.
  • Gave presentations to prospective clients and partners.
  • Responded to RFIs.
  • Acted as an information conduit between sales, marketing and engineering.
  • Generated sales by providing a professional service resource for product modification and enhancement.
  • Administered laptops, customer demo center and other on line demo tools.
  • Developed and maintained enterprise content on corporate web site as required.
  • Provided interface to corporate IT group.
  • Assisted in pre and post sales activities as required.
Systems Integration Engineer
April 1999 to July 2000Aztec Technology Partners － Boston, MA
  • Provided installation and support of market data systems (Reuters Plus, Tibco, Bridge, Bloomberg) for the financial industry.
  • Provided technical analysis and research in order to design, implement and support client specific solutions requiring extensive integration.
  • Performed installations and upgrades of LAN/WAN hardware and software across clients' enterprises.
  • Personally coordinated and installed new servers and workstations at 15 branch offices consisting of up 300 users at brokerage firm, Fahnstock.
Desktop Support Administrator
November 1997 to April 1999Forrester Research － Cambridge, MA
  • Administered server backups, systems management, and security.
  • Performed system upgrades and performance tuning.
  • Provided first and second level helpdesk support for 500 users.
  • Maintained video conferencing equipment.
  • Responded to user requests, problems, and suggestions.
  • Researched, tested, documented, and implemented new technologies.
  • Ensured all systems were compatible with and in compliance with corporate IT standards and policies.
  • Acted as liaison with outside vendors.
  • Maintained inventory of all hardware and software.
Desktop/Network Support Administrator
May 1995 to November 1997Manpower Technical － Braintree, MA
  • Provided help desk & desktop support to 1000 users for NT 4.0, Lotus Notes, and Microsoft Office Suite of products.
  • Maintained and trouble-shoot hardware and software problems.
  • Installed new PC/LAN hardware and software.
  • Administered and supported cabling, hubs, routers, switches.
  • Maintained and updated workstation configuration and PC/LAN documentation.
  • Coordinated basic user administration (adds, changes, deletes, disk space management, backups and file restores).
  • Determined training needs of end users.
Field Service Engineer
October 1988 to May 1995Quotron Systems － Boston, MA
  • Installation planning and project management for customer sites with up to 250 workstations.
  • Installed and supported UNIX servers and workstations tailored for the banking and brokerage industries.
  • Provided regional on-site and phone technical support.
  • Redesigned computer center for improved manpower utilization.
  • Revised customer procedures preventing downtime and lost revenue.
Avionics Technician Sergeant
October 1983 to November 1987United States Marine Corps － Cherry Point, NC
  • Troubleshoot and repaired Doppler radar systems for A6 attack aircraft squadron.
  • In last year of service, was selected for duty with presidential helicopter squadron.
  • Became bench supervisor then shift supervisor.
Education and Training
Basic Electricity/Electronics and Aviation Electrician Advanced Avionics Integrated Weapons System Maintenance Currently taking online MCSE certification courses through Microsoft's Elevate America program : October 1984Naval Air Technical Training Center － Millington, TN
Skills

Anti Virus, Arcserve 4.0, art, ATM, banking, Basic, Bloomberg, cabling, Call Center, Compaq, Hardware, content, client, clients, excellent customer service, customer care, data management, Dell, DHCP, documentation, DNS, Electrician, Electronics, financial, help desk, HP Openview, hubs, IBM servers, IIS, inventory, IPX, LAN, laptops, Lotus Notes, managing, marketing, Market, mechanical, Meeting Maker, MCSE, Microsoft Office Suite, Microsoft Office 97, Windows 7, 2000, Windows 98, NT, NT 4.0, radar, Weapons, multimeter, enterprise, Norton Ghost, Norton, PCAnywhere, peripherals, policies, presentations, Printers, project management, RAS, repairs, research, Reuters, routers, sales, servers, supervisor, surveys, Switches, Symantec, systems management, T1, TCP/IP, technical analysis, technical support, desktop support, telephone, phone, television, Tibco, Toshiba, Troubleshoot, trouble-shoot, UNIX, UNIX servers, upgrades, Veritas NetBackup, video conferencing, Vista, web site, WAN, WinFax

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Resume Overview

Companies Worked For:

  • REI
  • Pendum, LLC
  • The Nielsen Company
  • Pro Sports
  • Storability
  • Spectel/Multilink
  • Aztec Technology Partners
  • Forrester Research
  • Manpower Technical
  • Quotron Systems
  • United States Marine Corps

School Attended

  • Naval Air Technical Training Center

Job Titles Held:

  • Sales Specialist
  • Field Service Technician
  • Field Representative
  • Assistant Manger Pro Sports
  • Technical Support Engineer-Contractor
  • Systems Support Consultant
  • Systems Integration Engineer
  • Desktop Support Administrator
  • Desktop/Network Support Administrator
  • Field Service Engineer
  • Avionics Technician Sergeant

Degrees

  • Basic Electricity/Electronics and Aviation Electrician Advanced Avionics Integrated Weapons System Maintenance Currently taking online MCSE certification courses through Microsoft's Elevate America program : October 1984

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