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Sales Service Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Banking Professional 25+Years experience with Fifth Largest Bank in Nation. Highly Skilled in Customer Service,Leadership, Coaching, Employee Development, New Business Development, Bank Management-Sales and BuildDeeper Relationship with Customers
Highlights
Reliable Excels in team leadership People-oriented Excellent work ethic Detail-oriented Dependable Energetic Complex problem solving
Accomplishments
  • Top Performer award winner for the Year 2010 through 2012.
  • 100% Key Driver Score in Gallup Customer Service for the Year 2012 & Year 2013.
  • For the Year 2014 Originated over $ 1,120,000.00 in loan volume through professional networking, loan reviews and marketing.
  • Created strategies to develop and expand existing customer sales, resulting in a 25% increase in annual sales.
Experience
Sales & Service Manager, 09/2009 to Current
Accor HotelsSeattle, WA,
  • Actively recruited and oversaw training for all new branch employees.
  • Implemented annual performance appraisals for all branch staff.
  • Managed the 10th largest branch in the region, achieving high customer satisfaction rates Received an internal audit score of A.
  • Increased core deposit growth by 10% of annual goal.
  • Adhered to all federal and state compliance guidelines for retail mortgage lending.
  • Educated customers on the variety of loan products and available credit options.
  • Executed the loan origination process, including ordering credit reports, appraisals, preliminary title reports, UCC searches, environmental reports, insurance information and flood certificates.
  • Provided expert financial advice on mortgage, educational and personal loans.
Franchisee/President/Owner, 11/2004 to Current
Subway RestaurantCity, STATE,
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Developed and maintained exceptional customer service standards.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Initiated negotiations regarding vendor contracts and kept updated records of contracts.
  • Carefully prepared weekly payroll to keep up with projected revenue for the week.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Managed accounts payable, accounts receivable and payroll.
  • Counseled and disciplined staff when necessary.
  • Increased weekly revenue by 25 percent.
Teller Manager/ Personal Banker, 10/1998 to 09/2004
US BankCity, STATE,
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Managed opening and closing times for the main branch.
  • Processed sales referrals and promoted bank services and products, resulting in 55 % branch sales increase.
  • Established new customer accounts including checking, savings, lines of credit and loans.
  • Balanced daily cash deposits and bank vault inventory with a zero error rate.
  • Trained employees on cash drawer operation.
  • Adhered to Firstar Bank security and audit procedures.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Processed treasury, tax and loan payments.
  • Reported daily averages and shortages to the operations department.
  • Supplied tellers with coin and currency as needed.
  • Maintained confidentiality of bank records and client information.
  • Maintained confidentiality of bank records and client information.
  • Received regional branch recognition award for winning a spring Campaign & An Outstanding Customer Service.
Teller Coordinator/Operation Officer, 01/1987 to 10/1998
US BankCity, STATE,
  • Collections, Balanced daily cash deposits and bank vault inventory with a zero error rate.
  • Delivered prompt, accurate and.
  • excellent customer service.
  • Actively recruited and oversaw training for all new branch employees.
  • Implemented annual.
  • performance appraisals for all branch staff.
Work History
Teller-Special Service Teller/Teller Supervisor/Operation Officer, 1987 to 09/1998
US BankChicago, IL
Teller-Special Service Teller,Teller Supervisor, Operation Officer, 1987 to 09/1998
US BankChicago, IL
Teller Coordinator-Manager, Personal Banker, 09/1998 to 08/2004
US BankWheeling, IL
Assistant Branch Manager, 08/2009 to Current
US BankMundelein, IL
Education
Bachelor of Arts: Math-Accounting & English, Expected in 1982
Gujarat State University - Ahmedabad, Gujarat
GPA:
Math-Accounting & English
AIB Bank Teller & Fundamental Of Banking Certificate . Coursework in Finance & Economics: , Expected in
- ,
GPA:
Skills
accounts payable, accounts receivable, Banking, daily cash deposits, closing, strong interpersonal skills, contracts, credit, client, customer satisfaction, excellent customer service, Customer Service, Dependable, Detail-oriented, direction, Economics, staff training, Finance, financial, food safety, insurance, internal audit, inventory, team leadership, loan origination, mortgage lending, negotiations, payroll, performance appraisals, problem solving, quality, quality control, retail, sales, supervision, tax, treasury, UCC

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Resume Overview

School Attended
  • Gujarat State University
Job Titles Held:
  • Teller-Special Service Teller/Teller Supervisor/Operation Officer
  • Teller-Special Service Teller,Teller Supervisor, Operation Officer
  • Teller Coordinator-Manager, Personal Banker
  • Assistant Branch Manager
Degrees
  • Bachelor of Arts
  • AIB Bank Teller & Fundamental Of Banking Certificate . Coursework in Finance & Economics

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