Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Offering over twenty years of experience in sales and customer service, specializing primarily in Hunter Douglas window coverings. Both professional and knowledgeable, with a proven ability to achieve high revenue gains through exceptional relationship-building and communication. Accomplished track record of securing key clients, generating positive client reviews, exceeding sales goals, and retaining customer loyalty.
Skills
Hunter Douglas Window Covering Expert
Experienced Hunter Douglas Installer
Superior Customer Service Professional
Dedicated Project Manager
Expert Negotiator
Experienced Sales Manager
Consistent Achiever of Set Goals
Excellent at Communication and Engagement Techniques
Effective Time Manager
Proficient in Quickbooks, Excel, Microsoft Office/Word, Adobe Photoshop, Measure Mobile, Direct Connect, Podium, Docusign, and Hunter Douglas' The Link
Experience
Sales Representative/Window Covering Specialist, 07/2020 - Current La-Z-Boy, Inc. – Saugus, MA,
Guided client's through the design process recommending specific products based off each individual client's needs and preferences.
Built lasting relationships with customers by making personal connections and building trust.
Negotiated and closed deals with minimal oversight and maximum customer satisfaction.
Met and exceeded goals for high-volume personal sales through customer development and product knowledge.
Processed claims for defective, repairable, or discontinued Hunter Douglas products.
Provided in house product repairs of Hunter Douglas Products.
Accurately Measured, Installed, and Repaired various Hunter Douglas and Non Hunter Douglas window coverings.
Expert in exterior motorized awnings and securezip systems by ABC Sun Control.
Somfy Motor Expert
Hunter Douglas Powerview Specialist
Sales Manager, 04/2012 - 06/2020 The Tjx Companies, Inc. – Lordstown, OH,
$6.5 million in individual sales revenue over an eight year period.
Executed complete sales cycle process including contract negotiations and estimate preparation.
Negotiated terms between company, vendors, and customers.
Increased sales profitability through proven sales strategies and market trends.
Formalized sales process to enhance productivity and professionalism.
Sourced new manufacturers to enhance company product offerings.
Developed and implemented new sales strategies to increase operations and profitability.
Promoted product and service benefits through engaging presentations with clients.
Provided broad range training to new hire employees involving production, design, delivery, and installation of products.
Sold and Installed Hunter Douglas, Castec, Hauser, Q-Motion, Fabricut, Somfy, ABC Sun Control, and Roll Away window coverings or exterior systems.
Department Lead, 06/2006 - 04/2012 Turn 14 Distribution – Hatfield, PA,
Merchandised products and inventory.
Assembled store displays.
Managed inventory and stock levels in coordination with purchasing and receiving department.
Provided training to new employees on operations and maintaining sales goals with proactive strategies.
Provided face to face customer service and sales.
Cash handling and retail operations.
Implemented promotional activities.
Maintained accuracy while performing stock-on-hand inventory to identify discrepancies.
Trained new associates on department procedures.
Ensured inventory control through organized ordering and merchandising.
Maintained all merchandising standards by building attractive displays and monitoring inventory levels.
Processed refunds and returns.
Education and Training
Business Course Credits: Business Management , Expected in - Dale Carnegie - San Francisco, GPA:
Online Training Coursework: Retail And Hardware, Expected in - Hardware & Retail Association - , GPA:
High School Diploma: , Expected in - Rancho Cotati High School - Rohnert Park, CA, GPA:
Accomplishments & Certifications
5 Diamond Flooring Design Certified
5 Diamond Certified Floor & Home Consultant
Carpet One Santa Rosa Most Positive Employee
Jackson's Hardware- ESOP Committee Member & Conference Attendee
Jackson's Hardware- Carrot Club Member
Six Time Winner of Jackson's Hardware Employee of the Month
Jackson's Hardware Employee of the Year
National Hardware and Retail Association- Online Certified
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