Sales Representative (Pet Detective)Blue Buffalo － West Palm Beach, FLSpent most of work time in Petsmarts and Petco walking their floors as sales representatives. Traveled between three locations: Boca Rotan, Boynton Beach, and Delray Beach. Gained top knowledge regarding the Blue Buffalo brand. Greeted store customers promptly and responded to questions with knowledgeable service. Maintained productive relationships with existing customers through exceptional follow-up after sales. Updated database with customer and sales information. Kept showroom professional and neat at all times. Informed management of special sales and service issues. Evaluated competitors and performed market research. Described use and operation of merchandise to customers. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Maintained friendly and professional customer interactions. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Confirmed that appropriate changes were made to resolve customers' problems. Verified that all merchandising standards were maintained on a daily basis. Maintained positive relationship with sales associates within the stores. Served as liaison between customers, store personnel and various store departments. Trained new employees on company customer service policies and service level standards.
04/2014 to Current
Met incoming customers and provided immediate assistance.
Retrieved alternate items and sizes on request.
Listened to customer needs and preferences to provide accurate advice.
Completed purchases with cash, credit and debit payment methods.
Processed all sales transactions accurately and in a timely fashion.
Increased purchase totals by recommending additional items.
Worked flexible schedule to accommodate changing customer levels.
Organized items in visually appealing manner.
Answered incoming telephone calls with professional and knowledgeable responses.
Provided expert product and service information.
Recommended and helped customers select merchandise based on their needs.
Worked as a team member to provide the highest level of service to customers.
Maintained friendly and professional customer interactions.
Fed animals twice daily and made sure they had access to fresh water at all times.
Took care of all different animals of all types such as cats, small animals, birds, reptiles, and fish.
Informed customers on how to properly take care of their pets.
Perform small maintenance cleaning tasks such as changing garbage, mopping floors, cleaning windows, cleaning bathrooms, etc.
Built and maintained effective relationships with peers and upper management.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
10/2013 to 04/2014
PetSupermarketMcDonald's － Coral Springs Coconut Creek, FL
Recorded customer orders and repeated them back in a clear, understandable manner.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Communicated clearly and positively with co-workers and management.
Prepared and served beverages such as coffee, tea and fountain drinks.
Quickly and efficiently processed payments and made accurate change.
Carefully maintained sanitation, health and safety standards in all work areas.
Performed general maintenance duties.
Coral Springs Charter
High School DiplomaBroward College － Coral Springs Coconut Creek, FL3.5
Associates of Arts Degree: General StudiesGeneral Studies 3.7 Extra-Curricular Activities
Participated artwork in art galleries such as Broward College's art exhibits and Coral Springs Art Museum more than once.
Previous member of my high school's marching band, holding Band Captain leadership position senior year.
Fine Arts Teacher Assistant during senior year of high school.
Provides exceptional experience, knowledge and care to dogs, cats, birds, rodents, reptiles, small animals and fish. Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player. Reliable Sales Associate with strengths in inventory management, training, and customer service. Versatile and motivated artist with10 years in traditional and digital media. Knowledgeable in various traditional media and intermediate experience in digital art.
Persuasive communication expertise
Superior communication skills
Cheerful and energetic
Excellent Customer Service
Arts, Art, Coral, credit, debit, fashion, health and safety standards, leadership, access, windows, product and service information, sales, Teacher, telephone