Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. Profound public speaker, consistently asked to speak at team meetings on personal success in multiple job settings.
Recognized in store (Build a Bear Workshop) as a top associate in upselling.
Key Staff member at Vector Marketing.
Identified prospective customers using lead generating methods and performing an average of 40 cold calls per day.
Participated in various incentive programs and contests designed to support achievement of production goals.
Took inbound PDI calls while Manager was busy in interviews.
Organized and initiated morning get-togethers for representatives to skype into morning workshops in other offices when Manager did not run one for the team.
Assisted Manager in pre-screening for interview process.
Referred and trained a new representative that could not attend in office training.
Took multiple office representatives field training with me.
Sold over 6.5K in personal sales for the 2013 summer so far.
Spoke at team meetings on personal success and work ethic.
Exceeded targeted sales goals. Trained other employees on customer service. Made speeches at team meetings to teach others of my successes on the sales floor. Consistently lead the store in sales rates and customer service.
Created and implemented developmentally-appropriate curriculum that addressed all learning styles.Developed professional relationships with parents, teachers, directors and therapists.Worked closely with the site director, family care workers, classroom teaching team and other specialists.Collaborated with colleagues on developing new classroom projects and monthly themes.
Minor in Marketing. Recipient of Annual Academic Scholarship. Coursework in Marketing and Advertising. Coursework in Pubic Speaking. Consistently Recognized on the Dean's List.
Member of St. John's University TARA (Animal Rights Association) Club.
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