Qualified with over 4 years in fast-paced customer service and call center environments. Personable and professional under pressure. Motivated customer service specialist with over 4 years retail experience in a fast-paced, team-based environment. Friendly Sales Associate adept at working in diverse retail and customer service environments. *Bilingual*
Cash handling and management
Positive and friendly
MS Windows proficient
Excellent work ethic
Strong in MS Access and Excel
Trusted key holder
Exceptional communication skills
Credit card processing
Sales Representative, 03/2016 to 09/2016 Company Name – City
Set monthlygoals for 200 inside sales representatives.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Collection Department, 05/2014 to 02/2016 Company Name – City
Composed effective accounting reports summarizing accounts payable data.Monitored payments due from clients and promptly contacted clients with past due payments.
Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account
Collected on past due accounts
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
Politely assisted customers in person and via telephone.
Internet sales/ Finance Secretary, 08/2011 to 01/2014 Company Name – City
Prepared sales contracts.
Negotiated prices, terms of sales and service agreements.
Documented all customer inquiries and comments thoroughly and quickly.
Coordinated between billing department and customers to resolve problems.
Processed cash and credit payments rapidly and accurately.
Responded to all customer inquiries thoroughly and professionally.
Greeted customers in a timely fashion, while quickly determining their needs.
Reached and over passed monthly goals set.
prepared contracts, payments and warranty documents.
High School Diploma: 2009 Miami Southridge Senior High - City
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Miami Southridge Senior High
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Internet sales/ Finance Secretary
High School Diploma : 2009
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