Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Highly enthusiastic customer service professional with 10 years client interface experience.Results-driven sales

representative with proven ability to establish rapport with clients.Dedicated Customer Service. Representative motivated

to maintain customer satisfaction and contribute to company success.

  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Courteous demeanor
  • Customer service expert
  • Excellent communication skills
  • Goal-oriented
  • Persuasive communication expertise
  • Excellent negotiating tactics
  • Sales force training
  • Sales Consistently generated additional revenue through skilled sales techniques.
  • Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
  • Multi-taskingLesson Planning: Introduced new learning methods to ensure total comprehension for all students.
  • Developed new learning center for reading assistance.Lesson Planning: Introduced new learning methods to ensure total comprehension for all students.Education Strategies Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory.
  • Goal Setting Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations.
  • Counseling Served as student mentor and counselor for students when academic problems and personal adjustments arose, meeting with guardians to reach solutions.
06/2015 to
Sales Representative Dean Foods Company Perth Amboy, NJ,
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Attended local, regional and national trade shows for product development training as defined by territory needs.Regularly sought opportunities to up sell and add on additional merchandise.Stocked and rotated inventory regularly.Organized the store by returning all merchandise to its proper place.Replenished merchandise shelves with items from the stockroom.Generated leads for new sales through telephone and email contact with customers.
09/2012 to 03/2015
Tax Preparer Jackson Hewitt Suisun City, CA,
  • Successfully managed the activities of 6Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.Improved service quality and increased sales by developing a strong knowledge of company's products and services.Addressed negative customer feedback immediately.Resolved customer questions, issues and complaints.Developed rapport with the customer base by handling difficult issues with professionalism. Team members in multiple locations.
11/2010 to 05/2012
Call Center Representative Macy's Redding, CA,
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion.Developed effective relationships with all call center departments through clear communication.Ran reports and supplied data to fulfill customer report requirements.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.Assisted with the development of the call center's operations, quality and training processes.
01/2005 to 01/2011
Debt Consultant U S Debt Settlement City, STATE,
  • Implemented a consultative selling approach on all inbound calls.Conducted business to business telephone sales.Contacted new and existing customers to discuss how their needs could be met with specific products and services.Negotiated prices, terms of sales and service agreements.Responded to all customer inquiries in a timely manner.Maintained detailed account records and contact logs using Credit Cloud..
07/1995 to 04/2001
Bilingual teacher/ ESL teacher Clear Creek Intermediate City, STATE,
  • Used a variety of teaching methods such as lectures, discussions and demonstrations.Met with parents and guardians to discuss students' progress at least once per semester.Enforced both classroom and administration policies and rules at all times.Established positive relationships with students, parents, colleagues and administrators.Encouraged discussion of class material to promote critical thinking.Implemented remedial programs for students requiring extra help.Participated in regular training courses to keep up-to-date with new teaching methods and developments in the field.Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times.Helped students develop and improve study methods and habits.
Expected in 2013
Bachelor of Arts: Education
Rice University - Houston, TX
Top 1% of class.Legal Assistant Certificate.Coursework in Paralegal Studies Education
Expected in
Bachelor's degree: Bilingual and ESL Education science
Sam Houston University - Houston, TX
Bilingual and ESL Education science

approach, back-up, call center, call center, cashier, Credit, critical thinking, client, customer satisfaction, customer service, customer support, email, fashion, inventory, Legal, Paralegal, policies, processes, product development, knowledge of store, progress, quality, rapport, selling, sales, script, teaching, telephone, trade shows

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School Attended

  • Rice University
  • Sam Houston University

Job Titles Held:

  • Sales Representative
  • Tax Preparer
  • Call Center Representative
  • Debt Consultant
  • Bilingual teacher/ ESL teacher


  • Bachelor of Arts
  • Bachelor's degree

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