Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
Conducting surveillance on sales floor
Conducting surveillance on CCTV
Enforcing company policies regarding loss prevention and theft
Cabling and censoring products as needed
Informing colleagues about loss prevention strategies and steps
Unlocked rooms and suites for authorized contractors.
Detected and apprehended any unauthorized personnel.
Responded quickly and effectively to all security violations and duress alarms.
Noted and followed up on any unusual behavior.
Investigated all security and safety violations.
Responded to calls in both routine and emergency situations.
Maintained surveillance of building and identified all officials and employees before authorizing entrance.
Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
Carefully monitored and supervised customer's activities in store to detect signs of attempted theft.
Maintained records related to sales, returns and inventory availability.
Adapted sales techniques to specific clients and promoted products based on individualized client needs.
Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Maintained organized, presentable merchandise to drive continuous sales.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
Stocked shelves and displays 5 days per week to maintain active inventory.
Provided support to customers in shifting purchases from carts to cars to maintain customer satisfaction.
Educated customers on promotions to enhance sales.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Supported team members and management by going above and beyond to meet goals.
Retrieved grocery carts and baskets from lot and various site locations.
Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
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