Ambitious Marketing and Management student willing to do whatever it takes to be successful and accept a challenging role in my professional life. History of teamwork and goal achievement demonstrated through coursework, in-depth projects and 4 years contributing to student organizations. Dedicated to learning, meeting objectives and achieving outcomes. I'm looking for something to advance in my career and be able to be part of something were I can put my ideas and passion to work. Brief background experience includes being attentive assistant manager with four years of experience guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.
- Communication
- Customer Service
- Microsoft Software
- Detailed Oriented
- Dependable
- Problem Solving
- Analytical Skills
- Sales
- Leadership
- Entrepreneurial
- Creative
- Wordpress Software
- Innovative
- Multitasking
- Marketing and advertising
- Adobe Software
- Stukent Mimic Pro and Mimic Social Training - 2020
, , 10/2016 - Current
- Planned and prepared workflow schedules, delegating tasks for 30-member team.
- Work on day to day job activities working front line, drive-thru, backline, and closing as a manager.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Assisted the main Manager in evaluating employee performance and cultivating improvement initiatives.
- Enforced company policies and procedures to strengthen operational standards across departments.
- We are encouraged to sell the business personal merchandise from T-shirts to its unique bottle of seasoning that is used for its various food options.
, , 12/2019 - Current
- I’m part of an active wear business in which I’m a representative of and its an online business.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Exceeded monthly sales goals by 30% through successful marketing. Our monthly sales goals is at least $200.
- I work everyday to increase sales every month on my own time.
- I have opened my own social media profile to represent the brand and be able to reach out to people.
- Monitored customer order process and addressed customer issues.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
, , 09/2018 - 12/2018
- Worked as a Hostess providing help to new customers or just previous customers.
- Worked with sales people to develop customer service improvement initiatives.
- Would direct them to a salesperson or whoever they needed to see.
- Make sure the logs and license plates were log to the correct format and up to date and other office work.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Member, Alumni Association of DECA 2019-2020
- AWARDS/Organizations (National Honor Society) for Texas A&M , Central Texas -2020 and Present
- PSI Inc. Certificate- Accounting
- Business Club for Temple College 2018-2020
- AMA-(American Marketing Association)-2020 and Present
- https://JessicaClairecasas15.wordpress.com/
- www.linkedin.com/in/JessicaClairecasas
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School Attended
- Texas A&M University - Central Texas
- Texas A&M University - Central Texas
- Temple College
- Temple High School
Job Titles Held:
- Assistant Manager
- Sales Representative
- Customer Service
Degrees
- Bachelor’s
- Bachelor’s
- Associates of Arts
- High School Diploma
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