Sell ADT home security services and ancillary products to residential customers. Cold call new and existing customers in territory to sell or upgrade services and ensure satisfaction with ADT services.
Meet with prospective customers to collect information required to assess their home security needs. Negotiate price, products, promotions, and terms/conditions with prospect to achieve sale.
Greeted customers to obtain customers' needs. Answered questions regarding the branch and its products. Helped customers with questions, problems, and complaints in person or via telephone.
Maintained relationship with vendors to stay current on new innovations and product releases.
Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain visual appeal of the branch.
Prepared quotes for customers and verified all customers received receipts for purchases.
Coordinated and supervised all activities in alarm installation department. Managed all personnel issues including payroll, scheduling, hiring, and disciplinary actions.
Performed site surveys and system inspections on residential and commercial installations. Maintained all installation stock levels up to date. Worked with local distributors to negotiate pricing in order to maintain company budget requirements.
Oversaw the education and training of all department personnel.
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