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Sales Representative Resume Example

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AU
SALES REPRESENTATIVE
Professional Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Work History
Forida Home Improvement - Sales RepresentativeOrlando, Florida07/2019 - Current
  • Researched potential clients and markets to prepare for appointments
  • Plans lead generation programs and develops campaigns to stimulate inquiries for follow-up
  • Qualify their interest and purchasing intentions
  • Develop systems to automate the process of capturing and analyzing information on prospects
  • Implemented sales and new business opportunities in new markets to achieve bottom-line results
  • Determined problem areas and resolved issues related to profitability and business objective achievement
  • Utilized effective communication and active listening skills to create client rapport to grow profitability
  • Developed strong rapport with customers and created positive impression of business
  • Generated and followed up on lead lists resulting from specific marketing campaigns
  • Increased revenue by acquiring new customers and determining needs to offer relevant products
Crossfire Telecom Llc - Chief Operating OfficerWhite Plains, NY05/2007 - 01/2012
  • Facilitated strong competitive rates and advanced technology equipment that result in boosting control systems smooth procedures and quality of services
  • Maintained agile, responsible organization with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies
  • Drove industry-leading profit increase by transforming production process and aligning sales targets to meet dynamic industry conditions
  • Negotiated and drafted contracts with business partners, clients and vendors
  • Refined organizational structure to consolidate, streamline and delineate necessary functions
  • Developed quarterly business plans to evaluate cost projections
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries
  • Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions
  • Followed standards and procedures to maintain safe work environment
  • Assessed facilities to determine capacity and needs for telecommunications systems
  • Supervision of engineers on Installed, aligned, and balanced new equipment
  • Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations
  • Oversaw business telecommunication networks, including telephones, office equipment, internet, and cable
  • Evaluated hardware and software to determine efficiency, reliability and compatibility with existing systems
  • Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases
Popular Bank - Business Sales ExecutiveSanto Dimingo, Dominican Republic01/2001 - 05/2003
  • Conducted research on insurance packages and investment options to generate client recommendations
  • Negotiated production goals for new policies and policy renewals with business development manager
  • Evaluated leads obtained through direct referrals, lead databases and cold calling
  • Met with average 3 walk-in policyholders to address and resolve complaints
  • Developed and maintained long-term relationships with policyholders and small business entities
  • Named "Sales Representative of Year" 1 times for landing year goal in 5 months of new business opportunities
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
  • Created sources for continuous client referrals within community and with businesses using my people skills
  • Built relationships with clients through active listening and qualifying talents to provide excellent service
Skills
  • Network development
  • Scheduling understanding
  • Account servicing
  • Strategic planning
  • Lead prospecting
  • Customer relations
  • Visiting customer locations
  • Systems and software programs
  • Marketing understanding
  • Point-of-sale orders
  • Customer service
  • Problem solving strength
  • Revenue generation
  • Interpersonal communication skills
Education
UASDSanto Domingo Dominican RepublicAssociate of Science: Industrial Psicolgy
03/1996College of JournalismSanto Domingo Dominican RepublicAssociate of Arts: Communications
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Resume Overview

Companies Worked For:

  • Forida Home Improvement
  • Crossfire Telecom Llc
  • Popular Bank

School Attended

  • UASD
  • College of Journalism

Job Titles Held:

  • Sales Representative
  • Chief Operating Officer
  • Business Sales Executive

Degrees

  • Associate of Science : Industrial Psicolgy
    Associate of Arts : Communications

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