Enthusiastic Customer Service Representative who follows policies and procedures, while offering a friendly customer environment.
Personable and responsible Cashier with 7 years in retail and customer service.
Effectively understand features and benefits of all Travelex Foreign Currency product lines to use selling skills to increase the average transaction value
Meet all productivity standards set by Management (monthly targets/goals)
Responsible for accurate balancing of inventories and maintaining cash stock balances
Responsible for maintaining the highest level of customer service
Able to complete all day end procedures and maintain customer files (as needed)
Responsible for identifying the warning signs of questionable transactions and mitigating possible effects of these deals with Management
Ensure that all compliance requirements and regulations are being adhered to daily
Responsible for managing risk and acting in accordance with guidelines set forth in the Core Risk Standards
Responsible for appropriate attire and overall professional attitude to customers and team
Take on project tasks as assigned
Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents.
Opened and closed the store, which included counting cash drawers and making bank deposits.Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand.
Computed sales prices, total purchases and processed payments. Described merchandise and explain operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Placed special orders and called other stores to find desired items. Recommended merchandise based on customer needs. Operated a cash register to process cash, check and credit card transactions. Administered all point of sale opening and closing procedures.Explained information about the quality, value and style of products to Influence customer buying decisions.
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