Committed to delivering high quality results with little supervision.
Detail-oriented and organized Data Entry Specialist extensively trained in spreadsheets, transcription, word processing and desktop publishing.
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Designed electronic file systems and maintained electronic and paper files.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Planned meetings and prepared conference rooms. Submitted up-to-date activity and production logs to agency management for review. Created PowerPoint presentations used for business development. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Quoted and sold group health insurance plans. Managed Sales Representatives schedules ran reports and meeting minutes. Received awards for outstanding customer service, time management and teamwork. Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Prepared necessary paperwork to process insurance sales and renewals.
Waitress/Hostess at restaurant. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Promptly served all food courses and alcoholic beverages to guests. Managed closing duties, including restocking items and reconciliation of the cash drawer.
Managed and posted inventory to website for Internet sales. Handled phone, Internet sales and shipping arrangements. Managed the in-house advertising program consisting of print and media collateral pieces. Ran reports showing profits and loss for upper management. Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness.Managed the complete redesign and launch of the company's website in two months. Designed templates for the content management system to promote SEO and conversion best practices and the efficient use of HTML tags.
Verified that information in the computer system was up-to-date and accurate. Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers. Identified and resolved system and account issues. Designed unique print materials, including advertisements, brochures and logo designs. Prepared layouts and drawings in compliance with established templates and design standards. Prioritized graphic workload and effectively coordinated multiple projects. Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies. Developed onsite body content, meta descriptions and page titles in support of SEO strategies. Helmettown sold to Michael's Reno Powersports.
Processed applications, payments, corrections, endorsements and cancellations. Coded claims forms and mediated disputes between carriers and clients. Promoted client retention through high-quality service and follow through. Ensured HIPAA compliance. Recorded and filed patient data and medical records. Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered. Accurately entered procedure codes, diagnosis codes and patient information into billing software. Posted charges, payments and adjustments.
Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Educated customers on the variety of loan products and available credit options. Provided expert financial advice on mortgage and both educational and personal loans. Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.
Emphasis in Physics and Geology
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