Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals combined with Sales Representative skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.
Skills Typing (60 W.P.M), Bookkeeping, Accounting, MS Word, MS Excel, MS PowerPoint, Commissions, Calculating, Sales, Customer Service, Retail, Credit CollectionsSuperior communication skills Cheerful and energetic MS Office proficient Fluent in EnglishSavvy negotiator Dependable and reliable Resolution-oriented |
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Graduated Cum Laude
Fielded and processed up to 100 calls per day.
Recommended and helped customers select homes based on their needs.
Confirmed that customers were satisfied based on their selections in homes.
Conducted buyers consultation in a friendly and engaging manner.
Fielded an average of 100 customer service calls per day.
Recommended and helped customers select homes based on their needs.
Exercises sound judgment in working with sellers, buyers and renters while holding the customer's satisfaction and interest highly.
Informed customers about sales tools in a friendly and engaging manner.
Prepared Price Trend Analysis and Comparable Market Analysis for customers to help them make a sound decision and get the best price for their home.
- Processed up to 50 customer orders per day.
- Tracked down sources of special products and services to meet customers' special needs.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Trained new employees on company customer service policies and service level standards.
- Confirmed that appropriate changes were made to resolve customers' problems.
- Process sales orders for EBS
- Process EBS commissions on a monthly basis
- Process manual adjustments for sales
- Communicate with sales on rollcall issues
- Research and assign express sales orders
- Perform weekly and monthly closings
- Post commission payments to excel spreadsheet Team Assistant
- Answered telephones
- Verified transmissions
- Updated payroll schedules
- Followed up on payroll deliveries
- Completed supply orders
- Opened, sorted and coded mail
- Entered invoices into computer tracking system
- Distributed mail to various locations
- Processed contractor's invoices
- Filled out request for charge orders and discrepancy reports
- Sorted, coded and logged contracts
- Enter jobs in system (WIP)
- Answered phones and delivered messages
- Opened and stamped mail
- Calculated cost and retail on purchase orders
- Matched invoices with purchase orders
- Approved invoices for payment
- Balanced totals on batches of invoices and purchase orders
- Communicated with customers concerning past due balances
- Use CRT to verify customer addresses and balances
- 2014 - 2015 Weichert University, Morris Plains, NJ
- Real Estate License
- Coursework in Real Estate
- 2003 - 2005 Centenary College Hackettstown, NJ
- M.S. Management Graduated Cum Laude Coursework in Management
- 2001 - 2003 Centenary College Hackettstown, NJ
- B.S. Business Administration
- Graduated Cum Laude Coursework in Business Administration
- 1995 - 1998 Essex County College Newark, NJ
- A.S. Accounting
- Coursework in Accounting
Sales, Adjustments, Clarify, Closings, Excel, Hyperion, Imaging, Oracle, Payments, Payroll, Sales Force, Sales Orders, Telephones, Transmissions, Invoices, Contracts, Order Entry, Processor, Accounting, Administrative Assistant, Accounts Payable Clerk, Purchase Orders, Retail, Buying, Market Analysis, Real Estate, Sales Representative, Bookkeeping, Credit Collections, Customer Service, MS Excel, MS Powerpoint, MSWord, Powerpoint, Receptionist, Retail Sales, Typing
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School Attended
- Weichert University
- Centenary College
- Centenary College
- Essex County College
Job Titles Held:
- Sales Representative
- MIS Analyst
- Administrative Assistant
- National Order Entry Processor
- Accounts Payable Clerk
- Credit Collector
Degrees
- License
- M.S.
- B.S.
- A.S.
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