Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals.Customer
Service Representative with an outstanding background in customer service, sales and banking.Talented marketing well-versed in identifying customers needs to create highly-targeted marketing campaigns.
L'occitaneOctober 2016 to December 2017Sales Representative New York City, NY
Developed knowledge about products and sales items to answer shoppers' questions
Engaged with customers in a sincere and friendly manner
Built relationships with customers to increase likelihood of repeat business.
Wrote reports and correspondence from dictation and handwritten notes.
Yaso TangbaoFebruary 2016 to August 2016Cashier/ Receptionist Brooklyn, NY
Managed opening and closing times for the cafe
Processed cash and credit payments rapidly and accurately
Managed the receptionist area, including greeting customers and responding to telephone and in-person requests
Researched and resolved customer issues
Reported daily averages and shortages to the district manager
Delivered prompt, accurate and excellent customer service.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
M&T BankMay 2015 to August 2015Teller Buffalo, NY
Executed customer transactions, including deposits, withdrawals, money orders and checks
Rapidly and efficiently prepared customer and ATM cash and change orders
Coordinated daily cash reconciliation at a high-volume location
Handled various accounting transactions
Collected member loan payments.
Education and Training
State University of New York2016Bachelor of Science: Business AdministrationBuffalo, NYBusiness Administration 3.5/4.0
Fluent at English and Chinese
accounting, administrative support, ATM, Bookkeeping, Chinese, closing, communication skills, credit, excellent customer service, Database, detail-oriented, dictation, English, faxes, Human Resources Management, Legal, notes, Excel spreadsheets, money, MS Office Suite, Outlook, negotiator, receptionist, sales, Self-starter, team player, telephone, time management