Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Creative problem solver
Exceptional communication skills
MS Windows proficient
Quick learner
Shipping and receiving professional
Cash flow management
Strong client relations
Trusted key holder
Training development aptitude
Proficient in cash management
Multi-line phone talent
Mediation capability
Work History
Sales Order Entry / Customer Service, 02/2005 to Current Extrutech Plastics, Inc. – City, STATE,
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
Entered all sales orders into the company software system. Followed every order through entry, approval, payments, production and shipping
ISO 9000 certified auditor
Written several company procedures for ISO certification
Processing customer credits, debits and refunds
Oversee the monthly customer satisfaction percentage report
Answered an average of 10-15 calls per day minimum by addressing customer inquiries, solving problems and providing new product information
Earned management trust by serving as key holder
Politely assisted customers in person and via telephone.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Served as the main liaison between customers, management and sales team.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Routinely answered customer questions regarding merchandise and pricing.
Education
High School Diploma: , Expected in Lincoln High School - Manitowoc, WI GPA:
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