Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Shipping and receiving professional
  • Cash flow management
  • Strong client relations
  • Trusted key holder
  • Training development aptitude
  • Proficient in cash management
  • Multi-line phone talent
  • Mediation capability
Work History
Sales Order Entry / Customer Service, 02/2005 to Current
Extrutech Plastics, Inc.City, STATE,
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
  • Entered all sales orders into the company software system.  Followed every order through entry, approval, payments, production and shipping
  • ISO 9000 certified auditor
  • Written several company procedures for ISO certification
  • Processing customer credits, debits and refunds
  • Oversee the monthly customer satisfaction percentage report
  • Answered an average of 10-15 calls per day minimum by addressing customer inquiries, solving problems and providing new product information
  • Earned management trust by serving as key holder
  • Politely assisted customers in person and via telephone.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Routinely answered customer questions regarding merchandise and pricing.
High School Diploma: , Expected in
Lincoln High School - Manitowoc, WI

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School Attended

  • Lincoln High School

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  • Sales Order Entry / Customer Service


  • High School Diploma

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