sales operations director resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
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Professional Summary

Impactful Sales Operations Director with proven track record in sales leadership and operations and strong project management, strategic communications and cross-collaboration influencing skills. Independently oversees objectives and key results to achieve budgets and growth plans. Passionate about creating enriching work environment, developing people and creating opportunities for top performers. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 21+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Committed to streamlining procedures while optimizing employee talent.

  • Operational Efficiency
  • Team Recruiting and Onboarding
  • Integrity and Empathy
  • Workflow Planning
  • Leadership
  • Interdepartmental Collaboration
  • Customer Engagement Strategies
  • Operating Procedures and Policies
  • Computer Skills
  • Managing Multiple Projects
  • Budgeting and Forecasting
  • Managing Subcontractors
  • Project Deadlines
  • Cross-Training Skills
Work History
Sales Operations Director , 01/2018 - Current
American Express Dallas, TX,

Sales Operation Director for an industry leader in workplace design, strategy and support services, partnering with some of the most innovative companies.

  • Hired and directed teams to achieve daily and long-term operations and business goals.
  • Onboarded new employees with training and new hire documentation.
  • Generated reporting and analysis to support sales forecasting and planning to reach monthly, quarterly and yearly revenue goals.
  • Liaised with other directors and departmental heads to align operational and sales priorities with total company direction.
  • Implemented and executed sales and operational policies, experiments and standards across multiple facilities and sub-brands.
  • Identified, developed and launched innovative tools or systems to achieve sales strategies.
  • Built, trained and managed sales and operational teams to carry out sales initiatives and reach objectives.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Trained new sales representatives, sales coordinators, proposal planners on sales strategies and processes to reduce process gaps.
  • Implemented systems and streamlined procedures to increase sales.
  • Prepared sales presentations for clients showing success and credibility of MillerKnoll products.
Senior Project Manager /Account Manager, Inside Sales, 03/2011 - 04/2018
BarclayDean City, STATE,

Senior Project Manager and Account Manager for the largest Herman Miller dealership in California.

  • Determined needs, delivered solutions and overcame objections through consultative selling skills.
  • Achieved cost control objectives and clarified service parameters through clear statements of work and project classification systems.
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
  • Oversaw high profile projects for by planning, designing, and scheduling phases.
  • Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
Senior Project Manager, 08/2005 - 03/2011
Hogue City, STATE,

Senior Project Manager for premiere Knoll furniture dealership representing over 500 manufacturers. Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.

  • Single point of contact for architects, clients, consultants and vendors for furniture space planning projects
  • Create proposals including bid packages and shop drawings. Assist with selection of furnishings, fabrics and finishes with product information
  • Negotiate pricing with manufacturers
  • On-site installation providing direction to delivery/installation crews
  • Responsible for all incoming requests from clients for new and additional furniture or reconfiguration of workstations and private office furniture
  • Provide labor quotes for all services including installations of new or used systems furniture, delivery and set up case goods as well as reconfigures and office move
  • Acts as communication hub and main point of contact with customers, field leads general contractors, electricians, data and phone installers
Project Manager, 11/2004 - 07/2005
Company Name City, State,
  • Project Manager for a Steelcase furniture dealership. Responsible for leadership and successful coordination of large new and reconfigurations projects. Oversaw projects from start to finish, while working hand in hand with Sales Departments to acquire new customers.
Senior Project Manager, 09/2000 - 07/2004
Company Name City, State,
  • Senior Project Manager and Project Coordinator for business furniture dealership.
Graduate: , Expected in 2000
Washington State University - Pullman, WA,
Status -

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Resume Overview

School Attended

  • Washington State University

Job Titles Held:

  • Sales Operations Director
  • Senior Project Manager /Account Manager, Inside Sales
  • Senior Project Manager
  • Project Manager
  • Senior Project Manager


  • Graduate

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