(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Tech-savvy Sales Office Manager well-versed in managing new hire information, ordering supplies, maintaining inventory and reviewing and receiving incoming and outgoing correspondence. Proficient in Quickbooks and Zendesk as well as many other applications. Flexible team leader comfortable handling confidential requests and matters. Focused on supporting 5-member team in all administrative responsibilities.

  • Process and procedure development
  • Strategic selling
  • Supervision
  • Problem resolution
  • Team management
  • Operational improvement
  • Quickbooks
  • Salesforce
  • Collections
  • Marketing strategy
  • MS Office
  • Relationship development
  • Project organization
  • Process improvement
  • Distribution center management
  • Zendesk
  • All MS Office applications
Wooster High School Wooster, OH 44691, Expected in 05/2013 High School Diploma : - GPA :

Main Courses. Graduated with Honors.

Wayne County Schools Career Center Smithville, OH Expected in 05/2013 Certified State Tested Nursing Assistant : State Tested Nursing Assistant - GPA :
  • Received my State Tested Nursing Assistant certification.
DeVry University Villa Park, IL Expected in No Degree : Accounting And Business Management - GPA :
Work History
Tire Discounters - Sales Office Manager
Noblesville, IN, 10/2017 - Current
  • Processed 10-50 orders per day via telephone, email and online orders from official company website.
  • Coordinated and scheduled 2-3 meetings and conferences per week by setting up room arrangements and audio-visual requirements, preparing documents and arranging any hotel accommodations.
  • Developed office policies by implementing standards and procedures to guide efficient, effective operation of office.
  • Utilized Quickbooks, Salesforce, and Zendesk to maintain detailed files of company personnel and client accounts.
  • Maintained inventory by checking stock to determine inventory levels, ordering products, expediting orders and verifying receipts.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Recruited, managed and motivated 5-member retail team to give every guest positive and memorable experiences.
  • Initiated task schedule to sales associates based upon individual strengths and familiarity with prefab fireplaces and brick ovens.
  • Mentored 5-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Increased sales 28% by offering advice on purchases and promoting additional products.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Led and developed management team of 5.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Successfully drove new product lines to increase annual profits by 43%.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and product knowledge talents.
  • Assisted customers by answering questions and fulfilling requests.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Terminix International, Inc - Sales Associate
Canton, OH, 02/2016 - 10/2017
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Maintained records related to sales, returns and inventory availability.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Tracked stock using company inventory management software.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Educated customers on promotions to enhance sales.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Maintained customer satisfaction while handling furniture product returns quickly and professionally.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Closed over $100,000 in sales each month, including preparing contracts and processing order forms.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
Loan Max - Customer Service Representative
City, STATE, 06/2013 - 02/2016
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Prepared, sorted and distributed sales reports to appropriate branches.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Maintained friendly and professional customer interactions.
  • Collected member loan payments.

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School Attended

  • Wooster High School
  • Wayne County Schools Career Center
  • DeVry University

Job Titles Held:

  • Sales Office Manager
  • Sales Associate
  • Customer Service Representative


  • High School Diploma
  • Certified State Tested Nursing Assistant
  • No Degree

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