Tech-savvy Sales Office Manager well-versed in managing new hire information, ordering supplies, maintaining inventory and reviewing and receiving incoming and outgoing correspondence. Proficient in Quickbooks and Zendesk as well as many other applications. Flexible team leader comfortable handling confidential requests and matters. Focused on supporting 5-member team in all administrative responsibilities.
Skills
Process and procedure development
Strategic selling
Supervision
Problem resolution
Team management
Operational improvement
Quickbooks
Salesforce
Collections
Marketing strategy
MS Office
Relationship development
Project organization
Process improvement
Distribution center management
Zendesk
All MS Office applications
Education
Wooster High SchoolWooster, OH 44691, Expected in 05/2013 ā āHigh School Diploma: - GPA:
Main Courses. Graduated with Honors.
Wayne County Schools Career CenterSmithville, OHExpected in 05/2013 ā āCertified State Tested Nursing Assistant:State Tested Nursing Assistant - GPA:
Received my State Tested Nursing Assistant certification.
DeVry UniversityVilla Park, ILExpected in ā āNo Degree:Accounting And Business Management - GPA:
Work History
Tire Discounters - Sales Office Manager Noblesville, IN, 10/2017 - Current
Processed 10-50 orders per day via telephone, email and online orders from official company website.
Coordinated and scheduled 2-3 meetings and conferences per week by setting up room arrangements and audio-visual requirements, preparing documents and arranging any hotel accommodations.
Developed office policies by implementing standards and procedures to guide efficient, effective operation of office.
Utilized Quickbooks, Salesforce, and Zendesk to maintain detailed files of company personnel and client accounts.
Maintained inventory by checking stock to determine inventory levels, ordering products, expediting orders and verifying receipts.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Recruited, managed and motivated 5-member retail team to give every guest positive and memorable experiences.
Initiated task schedule to sales associates based upon individual strengths and familiarity with prefab fireplaces and brick ovens.
Mentored 5-member sales team in applying effective sales techniques and delivering top-notch customer service.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Trained team members in successful strategies to meet operational and sales targets.
Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Researched issues to obtain appropriate answers to customer inquiries.
Increased sales 28% by offering advice on purchases and promoting additional products.
Kept orderly and accurate accounting records by monitoring sales documentation.
Opened and closed store independently when needed and prepared nightly bank drop for manager.
Led and developed management team of 5.
Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Successfully drove new product lines to increase annual profits by 43%.
Submitted reports to senior management to aid in business decision-making and planning.
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and product knowledge talents.
Assisted customers by answering questions and fulfilling requests.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Educated staff on strategies for handling difficult customers and challenging situations.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
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