Sales Manager Office Admin Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Highly driven professional with background in Business-to- Business sales, retail and management. Extremely adaptable, Flexible hard worker ready to learn and contribute to team success.

  • Inside and Outside Sales
  • Retail sales experience
  • CRM
  • Quickbooks, Salesforce, Citrix
  • E-commerce, Shopify
  • Profit and revenue-generating strategies
  • Brand-building strategies
  • Marketing and promotions
  • Office Management experience
  • Training and coaching
  • Shipping, UPS, USPS, FedEX.
  • Cash handling
  • Accounts payable and receivable
  • Mac OS, Windows, Microsoft Office Suite
  • Strong sales and closing skills
Sales Manager & Office Admin, 06/2019 to 02/2020
Ace Hardware Brentwood, MO,
  • Specialized and trained in the sales of high end 3D systems resin jewelry printers, casting and laser welding machinery that is used to make Gold Jewelry.
  • Created custom printed resin samples for customers to cast, that lead to sales.
  • Prospected new opportunities by identifying qualifying leads.
  • Listened to customer needs to identify and recommend best products and services.
  • Used my Spanish skills to assist in closing international sales.
  • Drove sales by effectively up-selling and cross-selling products to maximize profitability.
  • Maintain a Pool of 100-150 customers, first contact of communication when it came to buying more material, machines and troubleshooting.
  • Ensured minimum outgoing sales calls to prospects every day.
  • Assisted with payroll preparation, accounting, Net 30 accounts.
  • Tracked monthly sales and generated reports for business development planning.
  • Used Quickbooks to process financial documents and expenses such as invoices, accounts payable and receivable.
  • Managed office duties, including replenished office supplies, organizing workspaces, answering emails and making phone calls, restocking new inventory.
Customer Service Sales and Marketing , 07/2017 to 06/2019
Advance Auto Parts Alpharetta, GA,
  • Acted as initial contact in addressing customer concerns.
  • Answered incoming telephone calls to provide store, products and services information.
  • Supervise the marketing and promotions of the Nikibiki brand through multiple social media streams & wholesale E-commerce platforms such as Fashiongo & LA Showroom.
  • Built trusting relationships with customers by making personal connections.
  • Utilized my Spanish Skills to Market Nikibiki as a reliable wholesome wholesale company in Puerto Rico and Latina America.
  • Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
  • Coordinated activities with other departments to ensure quality customer service.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Worked closely with small business owners one on one, in helping develop logos and custom clothing designs.
  • In dept knowledge about maintaining a website, coding, updating new product launches and photoshoot briefs.
  • Processed orders through company system and coordinated product deliveries.
  • Managed shipping team and ensured all orders were processed within 1-2 day of being placed.
  • Knowledgeable about E-commerce drop shipping, Shipping with UPS, USPS, FedEX & DHL.
  • Built and maintained relationships with peers and upper management to drive team success.
Retail Assistant Manager, 08/2016 to 11/2018
T-Mobile - TM Wireless TPR City, STATE,
  • Responsible for the success of all aspects of the retail store including sales, customer service, inventory management, staffing/recruiting, and merchandising.
  • Complete store operational requirements by scheduling and assigning employees; following up on work results.
  • Completed store administration and ensure compliance with policies and procedures.
  • Maintain store staff by recruiting, selecting, orienting, and training employees.
  • Maintained store staff job results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results.
  • Monitored sales numbers and marketing metrics.
  • Maintain store phone and accessory inventory.
  • Motivated staff to reach our store monthly sales goal.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
Sales Associate, 06/2014 to 08/2016
T-Mobile - Intouch TPR City, STATE,
  • Responsible for exceeding sales goals in mobile technologies that included new activations, mobile internet and home devices.
  • Drive sales in a high paced customer facing sales environment by providing clients with the latest information on the newest wireless technologies.
  • Key holder responsible for opening and closing the store and preparing store deposits.
  • Provided accurate information (e.g.
  • Product features, pricing and after-sales services).
  • Presented the benefits of bundling and financing accessories and devices to the customers.
  • Answered customers' questions about specific products/services.
  • Coordinated with the Retail Sales Representatives team to provide excellent customer service (especially during peak times).
Education and Training
Bachelor of Science: Business Administration, Expected in
California State University - Long Beach - Long Beach, CA
Spanish :
Native/ Bilingual:
Negotiated :

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Resume Overview

School Attended
  • California State University - Long Beach
Job Titles Held:
  • Sales Manager & Office Admin
  • Customer Service Sales and Marketing
  • Retail Assistant Manager
  • Sales Associate
  • Bachelor of Science