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SALES MANAGER/MARKET LEAD Resume Example

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SALES MANAGER/MARKET LEAD
Summary

Accountable Sales Manager demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process. Focused on customer satisfaction.

Highlights
  • Approachable
  • Dedicated team player
  • Excellent time management
  • Relationship selling
  • Reliable and dependable
  • Cheerful and energetic
  • Team leadership
  • Shipping and receiving
  • Store maintenance
  • Staff development
  • Superb sales professional
  • Retail inventory management
  • Store operations
  • Exceptional leader
  • Recruiting and interviewing
  • Outstanding communication skills
  • Conflict resolution skills
  • Organized
  • Loss prevention
  • Excellent multi-tasker
  • Personnel training and development
Accomplishments

Leadership

  • Served as key contributing member to Leadership team.

Sales Training

  • Successfully trained an exponential number of sales associates; including members who were eventually promoted to Store Managers and Senior Store Managers.
Experience
SALES MANAGER/MARKET LEADAug 2009 to Current
GENERAL NUTRITION CENTERS - FAYETTEVILLE, NC
  • Confer with customers regarding personal goals/needs and advise customers on types of products to purchase.
  • Resolve customer complaints regarding sales and service.
  • Review operational records and reports to project sales and determine profitability.
  • Monitor customer preferences to determine focus of sales efforts.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Direct, coordinate, and review activities in sales and service, and in receiving and shipping operations.
  • Oversee regional and local sales managers and their staffs.
  • Scheduling staff within managerial and clerical budget.
  • Greet customers and ascertain what each customer wants or needs.
  • Describe products and explain use and value to customers.
  • Recommend, select, and help locate or obtain products based on customer needs and desires.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Answer questions regarding the store and its products.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Maintain records related to sales.
  • Place special orders or call other stores to find desired products.
  • Inventory stock and requisition new stock.
  • Arrange and display products to promote sales.
  • Exchange products for customers and accept returns.
  • Maintain a clean, orderly, and "visit ready" store at all times.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and sales elimination slips, balancing cash drawers, and making deposits.
  • Interviewing, hiring, and training a successful sales staff.
  • Processing new-hire and termination paperwork in a timely manner.
  • Effectively controlling inventory on a daily basis.
SALESMay 2009 to Jun 2009
THE CHOCOLATE LADY - FAYETTEVILLE, NC
  • Greet customers as they enter; always with a friendly and inviting attitude.
  • Maintaining knowledge of products, old and new.
  • Weighing and pricing product for sale.
  • Maintaining store cleanliness and air temperature for product control.
MULTIPLE POSITIONSNov 2007 to Apr 2009
DOCKS AT THE CAPITOL - FAYETTEVILLE, NC
  • Greeting guests with a friendly smile.
  • Maintain clean working area.
  • Resolving customer complaints and requests.
  • Effectively completing tasks given by supervisors.
  • Answering front desk phone calls and providing guests with helpful information.
  • Operating POS register and balancing cash drawer.
  • Fixing broken arcade machines.
  • Loading game cards through POS system.
  • Operating bowling alley.
CASHIERJun 2007 to Nov 2007
DICK'S SPORTING GOODS - FAYETTEVILLE, NC
  • Compute charges for merchandise or services and receive payments.
  • Answer telephones to provide information and receive orders.
  • Keep records of transactions, and of the number of customers entering an establishment.
  • Prepare merchandise for display, or for purchase or rental.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Process merchandise returns and exchanges.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Request information or assistance using paging systems.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
MAIL HANDLER/CLERKJun 2006 to Jun 2007
UNITED STATES POSTAL SERVICE - FAYETTEVILLE, NC
  • Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
  • Receive letters and parcels, and place mail into bags.
  • Transport mail from one work station to another.
  • Distribute incoming mail into the correct boxes or pigeonholes.
  • Clear jams in sorting equipment.
  • Check items to ensure that addresses are legible and correct, that sufficient postage has been paid or the appropriate documentation is attached, and that items are in a suitable condition for processing.
  • Open and label mail containers.
  • Rewrap soiled or broken parcels.
  • Move containers of mail, using equipment such as forklifts and automated 'trains.' Sort odd-sized mail by hand, sort mail that other workers have been unable to sort, and segregate items requiring special handling.
  • Load and unload mail trucks, sometimes lifting containers of mail onto equipment that transports items to sorting stations.
  • Dump sacks of mail onto conveyors for culling and sorting.
  • Bundle, label, and route sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
  • Search directories to find correct addresses for redirected mail.
Education
High School Diploma, CORE CURRICULUMJun 2006CAPE FEAR HIGH SCHOOL - FAYETTEVILLE, NC, UNITED STATES
  • Actively involved in theater productions 04'-06'.
  • First Chair Violin 03'-05'.
  • Took college level Criminal Justice courses during senior year.
Associate of Science, CRIMINAL JUSTICE-LATENT EVIDENCE2010FAYETTEVILLE TECHNICAL COMMUNITY COLLEGE - FAYETEVILLE, NC, UNITED STATES
  • Completed basic required college courses.
  • Partially completed field of study courses.
  • Degree not completed.
Skills
  • Sales Training
  • Inventory Control
  • Customer Service
  • Retail Management
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Resume Overview

Companies Worked For:

  • GENERAL NUTRITION CENTERS
  • THE CHOCOLATE LADY
  • DOCKS AT THE CAPITOL
  • DICK'S SPORTING GOODS
  • UNITED STATES POSTAL SERVICE

School Attended

  • CAPE FEAR HIGH SCHOOL
  • FAYETTEVILLE TECHNICAL COMMUNITY COLLEGE

Job Titles Held:

  • SALES MANAGER/MARKET LEAD
  • SALES
  • MULTIPLE POSITIONS
  • CASHIER
  • MAIL HANDLER/CLERK

Degrees

  • High School Diploma , CORE CURRICULUM Jun 2006
    Associate of Science , CRIMINAL JUSTICE-LATENT EVIDENCE 2010

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