sales manager market lead resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Accountable Sales Manager demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process. Focused on customer satisfaction.
Highlights
Approachable
Dedicated team player
Excellent time management
Relationship selling
Reliable and dependable
Cheerful and energetic
Team leadership
Shipping and receiving
Store maintenance
Staff development
Superb sales professional
Retail inventory management
Store operations
Exceptional leader
Recruiting and interviewing
Outstanding communication skills
Conflict resolution skills
Organized
Loss prevention
Excellent multi-tasker
Personnel training and development
Accomplishments
Leadership
Served as key contributing member to Leadership team.
Sales Training
Successfully trained an exponential number of sales associates; including members who were eventually promoted to Store Managers and Senior Store Managers.
Experience
07/2009 to CurrentSALES MANAGER/MARKET LEADThe Luxottica Group | Shawnee Mission, KS,
Confer with customers regarding personal goals/needs and advise customers on types of products to purchase.
Resolve customer complaints regarding sales and service.
Review operational records and reports to project sales and determine profitability.
Monitor customer preferences to determine focus of sales efforts.
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Direct, coordinate, and review activities in sales and service, and in receiving and shipping operations.
Oversee regional and local sales managers and their staffs.
Scheduling staff within managerial and clerical budget.
Greet customers and ascertain what each customer wants or needs.
Describe products and explain use and value to customers.
Recommend, select, and help locate or obtain products based on customer needs and desires.
Compute sales prices, total purchases and receive and process cash or credit payment.
Answer questions regarding the store and its products.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Maintain records related to sales.
Place special orders or call other stores to find desired products.
Inventory stock and requisition new stock.
Arrange and display products to promote sales.
Exchange products for customers and accept returns.
Maintain a clean, orderly, and "visit ready" store at all times.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and sales elimination slips, balancing cash drawers, and making deposits.
Interviewing, hiring, and training a successful sales staff.
Processing new-hire and termination paperwork in a timely manner.
Effectively controlling inventory on a daily basis.
04/2009 to 05/2009SALESFloor & Decor | Live Oak, TX,
Greet customers as they enter; always with a friendly and inviting attitude.
Maintaining knowledge of products, old and new.
Weighing and pricing product for sale.
Maintaining store cleanliness and air temperature for product control.
10/2007 to 03/2009MULTIPLE POSITIONSDOCKS AT THE CAPITOL | City, STATE,
Greeting guests with a friendly smile.
Maintain clean working area.
Resolving customer complaints and requests.
Effectively completing tasks given by supervisors.
Answering front desk phone calls and providing guests with helpful information.
Operating POS register and balancing cash drawer.
Fixing broken arcade machines.
Loading game cards through POS system.
Operating bowling alley.
05/2007 to 10/2007CASHIERDICK'S SPORTING GOODS | City, STATE,
Compute charges for merchandise or services and receive payments.
Answer telephones to provide information and receive orders.
Keep records of transactions, and of the number of customers entering an establishment.
Prepare merchandise for display, or for purchase or rental.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Process merchandise returns and exchanges.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Request information or assistance using paging systems.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
05/2006 to 05/2007MAIL HANDLER/CLERKUNITED STATES POSTAL SERVICE | City, STATE,
Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
Receive letters and parcels, and place mail into bags.
Transport mail from one work station to another.
Distribute incoming mail into the correct boxes or pigeonholes.
Clear jams in sorting equipment.
Check items to ensure that addresses are legible and correct, that sufficient postage has been paid or the appropriate documentation is attached, and that items are in a suitable condition for processing.
Open and label mail containers.
Rewrap soiled or broken parcels.
Move containers of mail, using equipment such as forklifts and automated 'trains.' Sort odd-sized mail by hand, sort mail that other workers have been unable to sort, and segregate items requiring special handling.
Load and unload mail trucks, sometimes lifting containers of mail onto equipment that transports items to sorting stations.
Dump sacks of mail onto conveyors for culling and sorting.
Bundle, label, and route sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
Search directories to find correct addresses for redirected mail.
Education
Expected in Jun 2006 to to High School Diploma | CORE CURRICULUMCAPE FEAR HIGH SCHOOL, FAYETTEVILLE, NCGPA:
Actively involved in theater productions 04'-06'.
First Chair Violin 03'-05'.
Took college level Criminal Justice courses during senior year.
Expected in 2010 to to Associate of Science | CRIMINAL JUSTICE-LATENT EVIDENCEFAYETTEVILLE TECHNICAL COMMUNITY COLLEGE, FAYETEVILLE, NCGPA:
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